Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melanie Nichols

Melanie Nichols

Etowah

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

17
17
years of professional experience

Work History

Regional Practice Manager

Benchmark PT
03.2024 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Support 42 Clinics and the associates. Help with issues that associates arise on a daily basis.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

SOC/LEADERSHIP TEAM

Benchmark Physical Therapy
02.2022 - 03.2024
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
  • Increased efficiency by maintaining a clean, organized workspace to ensure seamless workflow.
  • Mentored and guided employees to foster proper completion of assigned duties
  • Facilitated training for associates through daily coaching and regular performance appraisals
  • Coordinated weekly meetings for internal and external groups
  • Initiated timely response to emails, voicemails and written correspondence
  • Assisted with new hire processing and existing training programs
  • Managed and organized internal communication to hold staff accountable to priorities
  • Demonstrated flexibility in adapting to changing priorities as needed throughout the workday, contributing positively to overall team morale.

OFFICE COORDINATOR

Benchmark Physical Therapy Etowah Clinic
01.2008 - 02.2022
  • Interacted with customers by phone, email or in-person to provide information
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Maintained office supplies inventory by checking stock and ordering new supplies
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents
  • Oversaw technical, operational, clerical and customer service support activities

Education

Diploma -

McMinn Central High School
01.1997

Skills

  • Able to maintain accuracy and neatness with everyday quantity of work while Maintaining quality
  • Consistently able to perform above basic knowledge of job and find appropriate resources with timeliness
  • Quick to take feedback and work to find a solution
  • First non-clinical team member accepted into Leadership Development Program
  • Chosen to be on the Office Coordinator Task Force- responsible for restructuring the OC position
  • Chosen to be on the Clinical Excellence Committee
  • Managing files and records
  • Keet Superuser
  • Day One Facilitator
  • Electronic health records
  • Payroll administration
  • Staff development

Accomplishments

1st Non Clinical Team member to be selected into Leadership Development Program

Chosen to be on Office Coordinator Task Force

Timeline

Regional Practice Manager

Benchmark PT
03.2024 - Current

SOC/LEADERSHIP TEAM

Benchmark Physical Therapy
02.2022 - 03.2024

OFFICE COORDINATOR

Benchmark Physical Therapy Etowah Clinic
01.2008 - 02.2022

Diploma -

McMinn Central High School

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Melanie Nichols