Melanie Riley
Jasper
Summary
Diligent Rural Mail Carrier Associate with broad experience in rural mail delivery services. Strong focus on safety protocols, efficient route planning, and timely delivery of parcels and letters. Notable skills include customer service, problem-solving abilities, and adaptability to harsh weather conditions. Previous roles have shown significant impact through maintaining high levels of customer satisfaction and consistently meeting delivery schedules.
Overview
31
31
years of professional experience
Work History
Rural Mail Carrier Associate
USPS
Whitwell
05.1995 - 05.2026
- Delivered mail and packages efficiently to designated rural routes.
- Managed customer inquiries and provided information about postal services.
- Sorted incoming and outgoing mail for accurate distribution.
- Maintained delivery logs to track route progress and service completion.
- Collaborated with team members to ensure timely mail delivery.
- Assisted in training new associates on delivery procedures and safety protocols.
- Updated address records in the postal system for accuracy and efficiency.
- Delivered mail in a timely manner while adhering to safety regulations.
- Observed all traffic laws while driving through rural areas.
- Processed outgoing mail, including sorting, metering, labeling, and packaging.
- Assisted customers with various inquiries related to postal services.
- Adhered to security protocols when handling confidential documents or packages.
- Conducted regular checks on vehicles for any mechanical issues prior to departure.
- Participated in training sessions related to new postal regulations and procedures.
- Collected payments for postal services rendered and issued receipts as required.
- Resolved customer complaints in a professional manner when necessary.
- Prepared reports on the number of items processed daily.
- Organized all incoming and outgoing mails in an orderly fashion.
- Reported any suspicious activity noticed during delivery rounds.
- Obtained signatures for registered, certified, and insured mail.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Scanned labels on letters or parcels to confirm receipt.
- Sold stamps and money orders to mail customers along daily route.
- Recorded address changes to redirect mail for residences or businesses.
- Provided change-of-address cards and other postal forms upon customer request.
- Handled undeliverable mail in accordance with established procedures.
- Used road maps or GPS to verify routes and designated addresses.
Education
Whitwell High School
Whitwell, TennesseeSkills
- Mail delivery
- Route management
- Address verification
- Package processing
- Customer service
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Safety awareness
- Efficient routing
- Route planning
- Safe driving
Accomplishments
Retirement certificate after 30 years of employment
Affiliations
Consider to be a multi tasking person. I enjoy making photos and i also do crafts and flower bar I also enjoy spending time with family and friends. Most of all watching my grand children playing their sports.
References
References available upon request.
Timeline
Rural Mail Carrier Associate
USPS
05.1995 - 05.2026
Whitwell High School