Melanie Stacy
Dickson
Summary
Dynamic Assistant Manager at Dunkin' Donuts with a track record in enhancing customer satisfaction and fostering team collaboration. Skilled in money handling and staff training, I effectively resolved complaints and drove operational improvements, ensuring a clean and organized environment that elevated the customer experience. Committed to team motivation and strategic growth.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing resources. Ready to use and develop organizational and leadership skills in the new job role.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Took the deposits to the bank, bring money to the bank/ get change and get money for the store from the bank.
- Be in charge/ run the store on managers off days
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Staff training and development
- Staff supervision
- Time management
Timeline
Assistant Manager
Dunkin' Donuts
10.2022 - Current
High School Diploma -
Penn Foster Career School
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