Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environments. Successfully works as part of a team to reach personal and business goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Edfinancial Services
Dayton
08.2025 - Current
Handled high volume client calls daily regarding confidential account information ensuring pristine customer service at all times.
Resolved client concerns promptly at a 94% first-contact resolution rate.
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Coordinated with teams across departments to ensure customer satisfaction.
Ensured confidentiality through client screening processes.
Maintained positive communication with clients through loan resolutions.
Front End Manager
Piggly Wiggly
Decatur
02.2022 - 08.2025
Adapted to daily operational challenges with a guaranteed high standard of customer service.
Adjusted to varying customer volumes and peak times, ensuring optimal staffing and resource allocation.
Trained and mentored front-end staff to uphold the company's customer service standards, resulting in positive customer feedback and increased repeat business.
Oversaw the front-end safe, ensuring all funds were accurately accounted for at closeout.
Generated daily financial reports at closeout carefully reviewing and revising any errors.
Crew Member
Burger King
Dayton
10.2019 - 05.2021
Collaborated effectively with team members to ensure seamless communication and efficient order fulfillment.
Prioritized tasks based on order volume and urgency, ensuring timely delivery of all orders.
Delivered exceptional customer service by promptly taking and serving orders with a friendly demeanor, ensuring customer satisfaction.