Summary
Overview
Work History
Education
Skills
Timeline
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Meleah Heightchew

Dayton

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environments. Successfully works as part of a team to reach personal and business goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Edfinancial Services
Dayton
08.2025 - Current
  • Handled high volume client calls daily regarding confidential account information ensuring pristine customer service at all times.
  • Resolved client concerns promptly at a 94% first-contact resolution rate.
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  • Coordinated with teams across departments to ensure customer satisfaction.
  • Ensured confidentiality through client screening processes.
  • Maintained positive communication with clients through loan resolutions.

Front End Manager

Piggly Wiggly
Decatur
02.2022 - 08.2025
  • Adapted to daily operational challenges with a guaranteed high standard of customer service.
  • Adjusted to varying customer volumes and peak times, ensuring optimal staffing and resource allocation.
  • Trained and mentored front-end staff to uphold the company's customer service standards, resulting in positive customer feedback and increased repeat business.
  • Oversaw the front-end safe, ensuring all funds were accurately accounted for at closeout.
  • Generated daily financial reports at closeout carefully reviewing and revising any errors.

Crew Member

Burger King
Dayton
10.2019 - 05.2021
  • Collaborated effectively with team members to ensure seamless communication and efficient order fulfillment.
  • Prioritized tasks based on order volume and urgency, ensuring timely delivery of all orders.
  • Delivered exceptional customer service by promptly taking and serving orders with a friendly demeanor, ensuring customer satisfaction.

Education

Associates of Science - Allied Health

Chattanooga State Community College

High School Diploma -

Rhea County High School

Skills

  • Conflict resolution
  • Customer relationship management
  • Data entry accuracy
  • Training and mentoring
  • Data collection
  • Customer account management

Timeline

Customer Service Representative

Edfinancial Services
08.2025 - Current

Front End Manager

Piggly Wiggly
02.2022 - 08.2025

Crew Member

Burger King
10.2019 - 05.2021

Associates of Science - Allied Health

Chattanooga State Community College

High School Diploma -

Rhea County High School
Meleah Heightchew