Melena Smith
Memphis
Summary
Dynamic Patient Service Representative with extensive experience at Lebonheur Children Hospital, excelling in insurance verification and HIPAA compliance. Proven ability to enhance patient experiences through effective communication and appointment scheduling. Committed to fostering trust and delivering exceptional customer service in fast-paced healthcare environments.
Overview
2024
2024
years of professional experience
Work History
Patient Service Representative
Lebonheur Children Hospital
- Assisted families with insurance inquiries and benefits verification.
- Maintained accurate patient records in electronic health systems.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Referral Coordinator
Christ Community
Memphis, TN
01.2023 - 02.2024
- Coordinated patient referrals to ensure timely access to specialty care.
- Managed scheduling and follow-up communications with healthcare providers and patients.
- Utilized electronic health record systems to track referral statuses and outcomes.
- Collaborated with clinical staff to streamline referral processes and improve patient experience.
Patient Service Representative
Midsouth and Mobility
Memphis, TN
09.2021 - 11.2022
- Assisted patients and families with appointment scheduling and inquiries.
- Provided accurate information regarding patient services and hospital policies.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Education
High School Diploma -
Melrose High
Memphis, TNDiploma - Medical Office Professional
Concorde Career College
Memphis, TN04.2020
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Payment collection
- Medical terminology
- Electronic health records
Timeline
Referral Coordinator
Christ Community
01.2023 - 02.2024
Patient Service Representative
Midsouth and Mobility
09.2021 - 11.2022
Patient Service Representative
Lebonheur Children Hospital
High School Diploma -
Melrose High
Diploma - Medical Office Professional
Concorde Career College