Melinda Graham
Dayton
Summary
Detail-oriented professional specializing in HIPAA compliance, patient scheduling, and documentation accuracy. Proven ability to enhance patient flow and streamline operations in fast-paced healthcare environments.
Driven unit clerk with extensive experience in managing patient records and facilitating communication between medical staff and families. Expertise in optimizing patient flow, ensuring compliance with regulations, and enhancing service delivery through effective scheduling and documentation.
Compassionate healthcare professional with a strong background in documentation, patient scheduling, and adherence to HIPAA guidelines. Committed to improving patient experience and operational efficiency through organized record management and proactive communication.
Experienced with patient data management and administrative support in healthcare settings. Utilizes strong organizational skills to ensure accurate record-keeping and efficient scheduling. Track record of maintaining patient confidentiality and enhancing communication among medical teams.
Overview
24
24
years of professional experience
Work History
Unit Clerk
Rhea Medical Center
Dayton, TN
12.2025 - Current
- Managed patient records and documentation to ensure accuracy and compliance with healthcare regulations.
- Coordinated communication between medical staff, patients, and families to enhance service delivery.
- Assisted in scheduling appointments and managing patient flow within the unit for improved efficiency.
- Operated electronic health record (EHR) systems to update patient information promptly and accurately.
- Managed patient admission processes, ensuring accurate data entry and timely service.
- Facilitated communication between medical staff and patients to enhance workflow efficiency.
- Assisted in maintaining organized patient records and charts for easy access by healthcare team.
- Utilized electronic health record systems to streamline documentation and reduce errors.
- Coordinated with nursing staff to prioritize urgent requests and improve response times.
- Implemented effective filing systems to optimize retrieval of patient information during emergencies.
- Ensured patient confidentiality by adhering to HIPAA regulations when handling sensitive information.
- Maintained accurate patient records by diligently updating electronic health systems with relevant data.
- Assisted with scheduling follow-up appointments for discharged patients, ensuring continuity of care after their ER visit.
- Facilitated clear communication among nursing staff through diligent documentation and relay of physician orders.
- Utilized multiple PC applications throughout day.
- Enhanced communication between medical staff by promptly relaying critical information and updates on patient status.
- Managed the coordination of ambulance arrivals, communicating vital details such as arrival time and number of incoming patients to the appropriate staff members.
- Collaborated with interdisciplinary teams to coordinate seamless transitions between departments for admitted patients.
- Improved patient flow by efficiently managing admissions, discharges, and transfers in the Emergency Room.
- Promoted a safe environment by maintaining a clean and organized unit clerk workstation throughout each shift.
- Adhered to HIPAA guidelines while handling sensitive patient information, protecting privacy rights, and maintaining confidentiality at all times.
- Streamlined patient discharge processes by assembling necessary paperwork and discharge instructions swiftly and accurately.
- Expedited delivery of urgent messages to appropriate personnel, improving response time to emergent situations.
- Contributed to a positive patient experience by providing compassionate assistance to patients and their families during their ER visit.
- Supported optimal patient care by ensuring timely retrieval of lab results and diagnostic reports for physicians.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Team Leader
Murphy USA
Dayton, TN
03.2025 - 12.2025
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Trained new team members on product knowledge and customer service best practices.
- Managed inventory levels, conducting regular audits to maintain accuracy and availability.
- Implemented promotional displays, enhancing product visibility and driving sales performance.
- Streamlined checkout processes, reducing wait times and improving customer satisfaction.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Collaborated with management to identify areas for operational improvements and efficiency gains.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Manager
HT Hackney
Knoxville, TN
01.2022 - 03.2024
- Oversaw daily operations, ensuring efficient store management and customer satisfaction.
- Trained and mentored staff to enhance performance and improve service quality.
- Implemented inventory control systems, reducing stock discrepancies and optimizing supply chain processes.
- Analyzed sales trends to develop promotional strategies, increasing overall revenue generation.
- Managed scheduling and workforce allocation to meet peak demand periods effectively.
- Developed training materials to enhance employee onboarding and product knowledge retention.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Conducted regular team meetings to communicate goals, expectations, and performance feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Hospice Aide
Hearth Hospice
Chattanooga, TN
07.2020 - 02.2021
- Provided compassionate personal care to patients, enhancing comfort and quality of life.
- Assisted with daily living activities, ensuring dignity and respect for each patient.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained accurate documentation of patient care activities to support continuity of care.
- Educated families on caregiving techniques, promoting informed participation in patient care.
- Implemented safety protocols to ensure a secure environment for patients and staff members.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
- Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
- Comforted family members, offered attentive listening and high level of emotional support.
CNA
Mountainview Specialty Care Center
Greensburg, PA
10.2001 - 04.2020
- Provided compassionate personal care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments, contributing to accurate care planning and execution.
- Monitored vital signs and reported changes to healthcare team, enhancing patient safety and response times.
- Trained new CNAs on best practices for resident care and facility protocols, fostering team cohesion.
- Implemented infection control measures, promoting a safe environment for residents and staff alike.
- Managed resident mobility by assisting with transfers and ambulation, improving overall patient independence.
- Documented patient progress accurately in electronic health records, supporting continuity of care initiatives.
- Collaborated with interdisciplinary teams to address resident needs, optimizing personalized care approaches.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Education
High School Diploma -
Greater Latrobe
Latrobe, PASkills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Medical terminology
- Electronic charting
- Supply restocking
- Records scanning
- Documenting vital signs
- Patient scheduling
- Strong organization
- Arranging transportation
- Healthcare software
- Arranging discharges
- Phone reception
Timeline
Unit Clerk
Rhea Medical Center
12.2025 - Current
Team Leader
Murphy USA
03.2025 - 12.2025
Manager
HT Hackney
01.2022 - 03.2024
Hospice Aide
Hearth Hospice
07.2020 - 02.2021
CNA
Mountainview Specialty Care Center
10.2001 - 04.2020
High School Diploma -
Greater Latrobe