Melissa Backus
Blountville
Summary
Dynamic Terminal Manager with proven expertise at ALNYE CORTLAND LLC, enhancing operational efficiency through strategic process improvements and effective team training. Skilled in transportation planning and regulatory compliance, I foster a culture of safety and collaboration, driving timely service delivery and employee engagement while ensuring adherence to OSHA and DOT regulations.
Knowledgeable in Customer Service with robust background in managing terminal operations and ensuring smooth logistics processes. Successfully implemented strategic initiatives leading to improved operational efficiency and enhanced team productivity. Demonstrated expertise in team leadership and process optimization.
Overview
34
34
years of professional experience
Work History
Dispatcher Office Assistant/Senior Dispatcher
ALNYE CORTLAND LLC
09.1991 - Current
- Coordinated dispatch operations to ensure timely delivery of services.
- Managed communication between drivers and customers to optimize route efficiency.
- Utilized scheduling software to maintain accurate records of deliveries and pickups.
- Trained new staff on dispatch procedures and operational best practices.
- Directed dispatching, routing, and tracking of 50 plus fleet vehicles.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Advised regarding delays and special circumstances.
- Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for dispatch operations.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Monitored real-time fleet movements to adjust dispatch plans as needed, ensuring optimal service levels.
- Enhanced customer satisfaction through prompt and accurate communication regarding delivery statuses.
Terminal Manager
Alnye Cortland LLC
10.2024 - Current
- Oversaw terminal operations to ensure compliance with safety regulations and standards.
- Managed scheduling and dispatching of equipment and personnel for efficient terminal activities.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Trained staff on best practices in terminal management, safety protocols, and equipment usage.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Coordinated with cross-functional teams for seamless execution of projects and tasks within the terminal environment.
- Collaborated with transportation partners to develop efficient routing plans that maximized capacity while minimizing transit times.
- Drove employee engagement through open communication channels, frequent feedback sessions, and recognition of outstanding efforts.
- Monitored employee performance and productivity.
Education
High School Diploma -
Moravia Junior Senior High
Moravia NY06-1992
No Degree - Computer Information Technology
Cayuga Onondaga Boces
Auburn, NY06-1992
Skills
- Staff training and development
- Transportation planning
- Safety
- Operations management
- Team supervision
- Load planning
- Staff supervision
- Policy enforcement
- OSHA regulations
- Delegation
- Dispatching workers
- DOT regulations
- Regulatory compliance
- Safe transportation
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Worker supervision
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
Timeline
Terminal Manager
Alnye Cortland LLC
10.2024 - Current
Dispatcher Office Assistant/Senior Dispatcher
ALNYE CORTLAND LLC
09.1991 - Current
High School Diploma -
Moravia Junior Senior High
No Degree - Computer Information Technology
Cayuga Onondaga Boces