Melissa Bozeman
Lakewood
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1989
1989
years of post-secondary education
Work History
Family Service Adviser
Springhill Funeral Home
Nashville
10.2025 - 12.2025
- Assisted families with funeral arrangements and provided compassionate support.
- Coordinated logistics for services, ensuring timely execution of plans.
- Communicated with vendors to secure necessary supplies and services.
Pre- Owned Sales Specialist
Music City Auto Auction Of Nashville
Madison
06.2025 - 11.2025
- Assisted customers with vehicle selection and provided product information.
- Collaborated with team members to ensure smooth auction operations.
- Conducted vehicle inspections to assess condition and quality standards.
- Provided excellent customer service to enhance client satisfaction.
New Sales Professional
Nissan Of Rivergate
Madison
01.2025 - 06.2025
- Assisted customers in selecting vehicles based on their needs and preferences.
- Conducted vehicle demonstrations to showcase features and benefits effectively.
- Maintained knowledge of Nissan products and promotions to inform customers accurately.
Finance Manager
Serra Chevrolet Buick GMC of Nashville
Madison
12.2009 - 01.2020
- Managed financial reporting and analysis for dealership operations.
- Developed budgets and forecasts to support strategic business planning.
- Oversaw accounts payable and receivable processes for accuracy.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Analyzed actual financial results vs budget to prepare variance reporting to functional groups.
Education
Business Degree - Business Administration
Riley Business College
Dothan, AL 08.1987 - 05.1989
Miami Shores Preparatory High School
Miami, FLSkills
- Customer service
- Vehicle inspection
- Logistics coordination
- Product knowledge
- Finance & Insurance
- Managed National everyday Sales
- Managed Relationships with outside bank lenders
Timeline
Family Service Adviser
Springhill Funeral Home
10.2025 - 12.2025
Pre- Owned Sales Specialist
Music City Auto Auction Of Nashville
06.2025 - 11.2025
New Sales Professional
Nissan Of Rivergate
01.2025 - 06.2025
Finance Manager
Serra Chevrolet Buick GMC of Nashville
12.2009 - 01.2020
Business Degree - Business Administration
Riley Business College
08.1987 - 05.1989
Miami Shores Preparatory High School