Melissa Burcham
Beech Bluff
Summary
Dedicated employee skilled with technical, clerical and patient support. Strong ability to communicate clearly and effectively to customers and staff in person, over the phone, and via electronic communication.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Actalent
07.2023 - Current
- Verified member's eligibility at the time of service.
- Reviewed authorization requests to determine what was being requested and to make sure all information entered was accurate.
- Reviewed applicable criteria that pertained to the request at the time of service.
- Reached out to providers for any needed or missing information.
- Processed authorization requests in a quick and efficient manner.
Nationally Certified Pharmacy Technician
Walmart
06.2019 - 06.2023
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted and labeled prescriptions with correct item and quantity.
Dog Groomer
Self Employed
02.2013 - 06.2019
- 4 Paws Grooming by Melissa
- Groomed cats and dogs per clients request
- Took payment and scheduled return appointments.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Customer Quality Specialist
Apria Healthcare
01.2007 - 02.2013
- Efficiently performed insurance verification and pre-certification and pre-authorization functions
- Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans
- Consistently informed patients of their financial responsibilities prior to services being rendered
- Confirmed patient information, and collected copays
- Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Customer Service Manager
Walmart
10.2000 - 11.2006
- Answered customers’ questions and addressed problems and complaints in person and via phone
- Prepared for opening and finalized closing of assigned shift, which included counting cash drawers
- Helped customers select products that best fit their personal needs
- Offered direction and gave constructive feedback to motivate team members
- Built and maintained effective relationships with peers and upper management
- Processed all sales transactions in an accurate and timely fashion.
Education
No Degree - Pharmacy Technician
The University of Tennessee - Martin
Martin, TN05.2019
Associates of Arts - Business Administration
American Intercontinental University
Schaumburg, IL2007
High School Diploma -
Adamsville Jr/Sr High School
Adamsville, TN05.1997
Skills
- Maintains strict confidentiality
- HIPAA compliance
- Strong work ethic
- Team player with positive attitude
- Good written communication
- Exercises good judgment
- Customer-focused care
- Computer: Microsoft Word, Excel, Outlook, and Power Point
Certification
- CPhT - Certified Pharmacy Technician (PTCB)
- Tennessee State Pharmacy Technician License
Timeline
Certified Pharmacy Technician
Actalent
07.2023 - Current
Nationally Certified Pharmacy Technician
Walmart
06.2019 - 06.2023
Dog Groomer
Self Employed
02.2013 - 06.2019
Customer Quality Specialist
Apria Healthcare
01.2007 - 02.2013
Customer Service Manager
Walmart
10.2000 - 11.2006
No Degree - Pharmacy Technician
The University of Tennessee - Martin
Associates of Arts - Business Administration
American Intercontinental University
High School Diploma -
Adamsville Jr/Sr High School
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