Melissa Cathey
Ashland City
Summary
Dedicated Medical Assistant with over six years of experience in patient care and clinic operations. Proficient in medical terminology, effective communication, and ensuring HIPAA compliance. Committed to improving patient experiences through accurate record-keeping and efficient scheduling.
Overview
21
21
years of professional experience
Work History
Medical Assistant
St Thomas Chest and Lung Clinic
Nashville, TN
10.2024 - Current
- Administered medications and injections as prescribed, ensuring patient safety and compliance.
- Assisted physicians with patient examinations and procedures to ensure efficient workflow.
- Collected and recorded patient medical histories and vital signs accurately.
- Maintained accurate electronic health records, ensuring confidentiality and data integrity.
Medical Assistant
St Thomas Primary Care
Bellevue, TN
10.2022 - 10.2024
- Administered medications and injections according to prescriptions, ensuring patient safety and compliance.
- Educated patients on treatment plans and post-care instructions to promote adherence.
- Prepared examination rooms by sterilizing instruments and organizing supplies for procedures.
- Coordinated with laboratory staff for timely processing of tests and results communication.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
PSR/Medical Assistant
St Thomas Heart @ Midtown/Goodlettsville
Nashville, TN
10.2010 - 10.2016
- Recorded patient medical histories and vital signs accurately.
- Assisted healthcare providers with patient examinations and procedures.
- Coordinated laboratory testing and ensured timely processing of results.
- Developed efficient workflows for patient intake processes, enhancing operational efficiency.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Improved clinical workflow with the introduction of electronic an electronic health an the electronic health records system.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
PSR
Nashville Neuroscience Group
Nashville, TN
10.2005 - 10.2010
- Demonstrated respect and friendliness while assisting colleagues.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adapted schedule to meet operational needs during nights, weekends, and holidays..
- Resolved problems, improved operations, and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Answered multi line phone
- scheduled patient appointments
- filed documents into patient charts.
- scheduled meetings for doctors.
- opened and filed mail
- Check in and out patients
Education
High School Diploma -
Harpeth High School
Kingston Spring, TNCertified Clinical Assistant -
National Healthcareer Association
Leawood, KSBLS -
American Heart Association
NashvilleSkills
- Direct patient care
- Vital sign monitoring
- Patient engagement
- EMR / EHR
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Insurance authorizations
- Immunization administration
- Medical procedures
- Patient care coordination
- Medical supply inventory
- Healthcare compliance
- CPR
- Customer service
- Reliable team player
- Professional ethics
Timeline
Medical Assistant
St Thomas Chest and Lung Clinic
10.2024 - Current
Medical Assistant
St Thomas Primary Care
10.2022 - 10.2024
PSR/Medical Assistant
St Thomas Heart @ Midtown/Goodlettsville
10.2010 - 10.2016
PSR
Nashville Neuroscience Group
10.2005 - 10.2010
High School Diploma -
Harpeth High School
Certified Clinical Assistant -
National Healthcareer Association
BLS -
American Heart Association