Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Dockery

Knoxville

Summary

Dynamic Credit Manager with a proven track record at Whirlpool, excelling in credit risk management and customer engagement. Successfully negotiated payment plans, enhancing client relationships while implementing effective underwriting policies. Recognized for mentoring teams and fostering collaboration, driving continuous improvement in credit operations and achieving significant reductions in delinquent accounts.

Overview

30
30
years of professional experience

Work History

Credit Manager

Whirlpool
10.2000 - 05.2025
  • Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Improved credit risk management by implementing effective underwriting policies and procedures.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
  • Built a high-performing credit management team with a strong focus on collaboration, accountability, and continuous development.

Physician Billing Specialist

Medical Management Professionals
01.1997 - 10.2000
  • Reduced denied claims by maintaining up-to-date knowledge of insurance guidelines, coding practices, and compliance requirements.
  • Improved the accuracy of medical billing by diligently reviewing patient records and validating correctness before submission.
  • Established strong relationships with insurance representatives through clear communication channels fostering collaborative problem-solving approaches when addressing claim disputes or delayed payments.
  • Resolved complex billing issues through thorough research, analysis, and effective communication with relevant parties.

Medical Receptionist

Family Physicians Group
03.1995 - 01.1997
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Education

High School Diploma -

Halls
Knoxville, TN

Skills

  • Research and due diligence
  • Customer engagement
  • Mentoring and training
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational skills

Timeline

Credit Manager

Whirlpool
10.2000 - 05.2025

Physician Billing Specialist

Medical Management Professionals
01.1997 - 10.2000

Medical Receptionist

Family Physicians Group
03.1995 - 01.1997

High School Diploma -

Halls

Similar Profiles

CREATE PROFILE
Melissa Dockery