Melissa Golden
Knoxville
Summary
Dynamic Business Development Specialist with a proven track record at Freeman Recovery Center, skilled in strategic partnerships and outreach strategy. Adept at building rapport and enhancing client satisfaction, I leverage strong assessment skills to drive innovative solutions and improve service delivery, contributing to increased engagement and successful treatment outcomes. Business Development Executive with experience managing and training employees. Passionate about providing solutions for growth and market expansion.
Overview
4
4
years of professional experience
Work History
Business Development Specialist
Freeman Recovery Center
Dickson
07.2025 - Current
- Developed strategic partnerships to enhance business opportunities and market reach.
- Conducted market research to identify trends and customer needs for product development.
- Managed client relationships to ensure satisfaction and address concerns promptly.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
Director of Admissions
Evolve Addiction Treatment
Knoxville
02.2025 - 07.2025
- Managed the admissions team to ensure a smooth application process.
- Analyzed admissions data to refine outreach strategies and improve engagement.
- Trained staff on best practices for evaluating applications and conducting interviews.
- Developed admissions strategies aligned with Evolve Addiction Treatment's mission and values.
- Managed outreach initiatives to connect with potential clients and referral sources.
- Oversaw the admissions process ensuring compliance with industry regulations and standards.
- Collaborated with clinical staff to assess client needs and create personalized treatment plans.
- Analyzed admission data to identify trends and improve service delivery processes.
- Fostered relationships with community organizations to promote awareness of treatment options.
ECS Representative
Bradford Health Services
Knoxville
04.2024 - 02.2025
- Handle inquiries from prospective patients, area treatment centers, jails, DCS, probation offices, and hospitals.
- Schedule in-person or virtual consultations with prospective clients at local area treatment centers, jails, DCS, probation offices, and hospitals.
- Document inquiries appropriately, and facilitate admissions with the admissions team.
- Provide an initial assessment and screening for clients interested in services through Bradford Evolve Treatment Services.
- Assist in planning and providing services to individuals with substance use and/or co-occurring mental health disorders.
- Help clients develop achievable goals and objectives within their Individual Success Plans.
- Coordinate with collaborating agencies, and external service providers.
- Assisted clients in navigating treatment options and resources.
- Coordinated communication between healthcare providers and clients.
- Maintained accurate client records in electronic health systems.
Admissions Coordinator
Journey Pure
12.2021 - 05.2024
- Confirmed that all insurance benefits met the standards of admissions, as dictated by policy.
- Assisted in the patient admission process based on federal and state laws.
- Compiled and analyzed data to track admissions trends, and make recommendations for improvements.
- Coordinated admissions processes for clients seeking mental health treatment services.
- Communicated with prospective patients to gather necessary application information.
- Managed scheduling of assessments and intake appointments for new patients.
- Collaborated with clinical staff to ensure smooth admission workflows.
- Maintained accurate patient records in electronic health systems.
Primary Counselor
Journey Pure
11.2023 - 04.2024
- Assessed assigned patients, and developed individualized treatment plans.
- Maintained the confidentiality of employees and patients.
- Evaluated client progress regularly, adjusting treatment plans as needed, to maximize effectiveness.
- Improved clients' coping skills through one-on-one counseling sessions tailored to their specific concerns.
- Contributed to an increased success rate of clients achieving long-term recovery by providing ongoing support throughout their treatment journey.
- Facilitated individual counseling sessions for clients in recovery programs.
- Developed and implemented personalized treatment plans for diverse client needs.
- Coordinated group therapy sessions to encourage peer support and engagement.
Education
Some College (No Degree) -
LADAC
Skills
- Group sessions
- Grief counseling
- Assessment skills
- Individual counseling
- Collaborative teamwork
- Motivational interviewing
- One-on-one counseling
- Client supervision
- Substance abuse awareness
- Psychoeducation
- Self-care strategies
- Building rapport
- Treatment planning
- Case management proficiency
- Intake assessments
- Biopsychosocial assessments
- HIPAA
- Strong public speaker
- Strategic partnerships
- Outreach strategy
Certificates And Awards
- CPR and First Aid
- Skilled Admissions Counselor with training in SUD
- Known for individualized and passionate care with dedication to confidentiality
Accomplishments
- Oxford House Chapter Member of the year 2022
- Oxford House Alumni Member of the year 2023 and 2025
- 6 months short of LADAC
- Replication Award 2025
Timeline
Business Development Specialist
Freeman Recovery Center
07.2025 - Current
Director of Admissions
Evolve Addiction Treatment
02.2025 - 07.2025
ECS Representative
Bradford Health Services
04.2024 - 02.2025
Primary Counselor
Journey Pure
11.2023 - 04.2024
Admissions Coordinator
Journey Pure
12.2021 - 05.2024
Some College (No Degree) -
LADAC