Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melissa Hitt

Powell

Summary

Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Appointment Coordinator

All About Bugs
06.2022 - 10.2022
  • Scheduled appointments for customers in person or over telephone.
  • Assessed customer needs and responded to customer emails and calls.
  • Called and rescheduled appointments for clients.
  • Directed telephone calls to appropriate parties.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Small Business Owner

Raeleigh Cole Boutique
11.2021 - 06.2022
  • Promoted business via social media to generate leads and maximize brand identity.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Interacted well with customers to build connections and nurture relationships.

Education

RDA - Dental Assistant

Ross Medical Education Center
Knoxville
08-2025

High School Diploma -

Jefferson County High School
Dandridge, TN
05-2008

Skills

  • Email management
  • Workflow management
  • Patient confidentiality
  • Appointment scheduling
  • Appointment setting
  • Strong organization
  • Driven and determined
  • Customer service
  • Flexible and adaptable
  • Problem-solving

Certification

Basic Life Support Certified

The Basics of HIPAA Training

Timeline

Appointment Coordinator

All About Bugs
06.2022 - 10.2022

Small Business Owner

Raeleigh Cole Boutique
11.2021 - 06.2022

RDA - Dental Assistant

Ross Medical Education Center

High School Diploma -

Jefferson County High School

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Melissa Hitt