Melissa Hitt
Powell
Summary
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Appointment Coordinator
All About Bugs
06.2022 - 10.2022
- Scheduled appointments for customers in person or over telephone.
- Assessed customer needs and responded to customer emails and calls.
- Called and rescheduled appointments for clients.
- Directed telephone calls to appropriate parties.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Small Business Owner
Raeleigh Cole Boutique
11.2021 - 06.2022
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Interacted well with customers to build connections and nurture relationships.
Education
RDA - Dental Assistant
Ross Medical Education Center
Knoxville08-2025
High School Diploma -
Jefferson County High School
Dandridge, TN05-2008
Skills
- Email management
- Workflow management
- Patient confidentiality
- Appointment scheduling
- Appointment setting
- Strong organization
- Driven and determined
- Customer service
- Flexible and adaptable
- Problem-solving
Certification
Basic Life Support Certified
The Basics of HIPAA Training
Timeline
Appointment Coordinator
All About Bugs
06.2022 - 10.2022
Small Business Owner
Raeleigh Cole Boutique
11.2021 - 06.2022
RDA - Dental Assistant
Ross Medical Education Center
High School Diploma -
Jefferson County High School
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