Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Holmes

Cookeville

Summary

Dynamic Customer Service Representative with a proven track record at Hyatt Hotels Corp, excelling in complaint resolution and client relations. Recognized for enhancing service standards and fostering empathetic relationships, I leverage strong problem-solving skills and Microsoft Office expertise to deliver exceptional product and service solutions. Committed to continuous improvement and customer satisfaction.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Hyatt Hotels Corp
08.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Associate of Science - Health Sciences

Ultimate Medical Academy
Clearwater, FL
07-2023

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Microsoft office expertise
  • Merchandise upselling
  • Brand representation
  • Typing proficiency
  • Product knowledge
  • Customer relations
  • Positive and professional
  • Microsoft outlook
  • Conflict resolution
  • Time management
  • De-escalation techniques
  • Problem-solving
  • Decision-making
  • Inbound and outbound calling
  • Computer proficiency
  • Researching
  • Call management
  • Creative problem solving
  • Script adherence
  • Punctuality and reliability
  • Problem resolution
  • Client relations
  • Product and service solutions

Timeline

Customer Service Representative

Hyatt Hotels Corp
08.2022 - Current

Associate of Science - Health Sciences

Ultimate Medical Academy
Melissa Holmes