Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Holmes

Cookeville

Summary

Dynamic Customer Service Representative with a proven track record at Hyatt Hotels Corp, excelling in complaint resolution and client relations. Recognized for delivering exceptional service and fostering empathetic relationships, I effectively managed inquiries and enhanced customer satisfaction through proactive problem-solving and a high-energy attitude.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Hyatt Hotels Corp
08.2022 - 08.2025
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Receptionist

Holmes Furniture and Refinishing
12.2004 - 11.2021
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Corresponded with clients through email, telephone, or postal mail.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Organized, maintained and updated information in computer databases.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Education

Health Sciences Administration

Ultimate Medical Academy
Clearwater, FL
06-2024

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Hospitality and accommodation
  • Multi-line telephone operations
  • Microsoft Office Suite
  • Client relations
  • Problem resolution
  • Reading comprehension
  • Problem-solving
  • Quality control
  • Product and service solutions
  • Conflict resolution
  • High-energy attitude
  • Documentation
  • Payment processing
  • Typing proficiency
  • Microsoft outlook
  • Materials transport
  • Email management
  • Prioritization
  • Credit card payment processing
  • Stress management
  • Positive and professional
  • Research
  • Data entry
  • De-escalation techniques
  • Call center experience
  • Proofreading
  • Dispute resolution
  • Creative problem solving
  • Office equipment proficiency
  • Critical thinking
  • Call center procedures
  • Account management
  • Medical terminology
  • Member account management
  • Script adherence
  • Punctuality and reliability
  • Grammar
  • Adaptive team player
  • Technical support
  • Multitasking and organization
  • Task prioritization
  • Computer proficiency
  • Inbound and outbound calling
  • Call center operations
  • Researching
  • Decision-making
  • Brand representation
  • Team collaboration
  • Service standard compliance
  • Verbal and written communication
  • Customer consulting
  • Customer education
  • Tactful and diplomatic
  • Information security
  • Cultural awareness
  • Building rapport
  • Call escalation
  • Microsoft Excel
  • 10-key

Timeline

Customer Service Representative

Hyatt Hotels Corp
08.2022 - 08.2025

Receptionist

Holmes Furniture and Refinishing
12.2004 - 11.2021

Health Sciences Administration

Ultimate Medical Academy
Melissa Holmes