Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa Kinsella

ALCOA

Summary

Dynamic producer of Sales & Training specialist with a proven track record at excelling in sales process optimization and training collaborations through employee vs. customer relationship building. Achieved consistent sales targets at all previous employers in securing top agent profile, the #1 agent in 1500 agents company wide. In addition, delivering tailored presentations and utilizing CRM tools effectively. Recognized for exceptional problem-solving skills and a commitment to educating clients on product options, enhancing customer satisfaction and retention overall.

Overview

21
21
years of professional experience

Work History

Medicare Sales Agent

Integriant
07.2024 - 04.2025
  • Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
  • Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
  • Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
  • Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
  • Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
  • Developed personalized sales presentations tailored to each client''s unique needs, resulting in increased conversion rates and overall success as a Medicare Sales Agent.
  • Maximized sales opportunities, actively identifying new leads through referrals and networking events.
  • Built strong relationships with clients for long-term success by providing exceptional customer service and support.
  • Assisted individuals transitioning from employer-sponsored health coverage to Medicare during retirement planning processes.
  • Collaborated with team members on marketing initiatives, driving brand awareness and attracting new clients.
  • Educated seniors on available government assistance programs, helping them make informed decisions about healthcare coverage.
  • Conducted thorough needs assessments for each client, recommending the most suitable Medicare plans based on their unique requirements.
  • Maintained up-to-date knowledge of industry changes through ongoing professional development training sessions and webinars.
  • Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
  • Analyzed customer needs to provide customized insurance solutions.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Conducted annual reviews of existing policies to update information.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Researched and identified potential new markets.
  • Developed and implemented promotional strategies to increase customer base.
  • Conducted research and identified market trends to develop better strategies for sales.

Medicare Sales Agent

Assurance IQ
03.2023 - 04.2024
  • Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
  • Resolved client inquiries and concerns promptly, ensuring their satisfaction with chosen Medicare plans.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Educated clients on insurance policies and procedures.
  • Met with customers to provide information about available products and policies.
  • Monitored customer feedback and identified areas of improvement.
  • Identified and solicited sales prospects in agency databases.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Designed presentations and marketing materials to promote insurance products.
  • Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
  • Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
  • Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
  • Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
  • Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
  • Developed personalized sales presentations tailored to each client''s unique needs, resulting in increased conversion rates and overall success as a Medicare Sales Agent.
  • Maximized sales opportunities, actively identifying new leads through referrals and networking events.
  • Built strong relationships with clients for long-term success by providing exceptional customer service and support.
  • Assisted individuals transitioning from employer-sponsored health coverage to Medicare during retirement planning processes.
  • Collaborated with team members on marketing initiatives, driving brand awareness and attracting new clients.
  • Educated seniors on available government assistance programs, helping them make informed decisions about healthcare coverage.
  • Conducted thorough needs assessments for each client, recommending the most suitable Medicare plans based on their unique requirements.
  • Maintained up-to-date knowledge of industry changes through ongoing professional development training sessions and webinars.
  • Analyzed customer needs to provide customized insurance solutions.
  • Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Researched and identified potential new markets.
  • Developed and implemented promotional strategies to increase customer base.

Associate Market Builder

Monat Global Inc.
02.2019 - 03.2024
  • Worked closely with owners throughout process to keep projects in line with individual visions.
  • Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
  • Demonstrated strong leadership skills by overseeing teams of skilled laborers and tradespeople across multiple projects simultaneously.
  • Delivered high-quality projects on time and within budget, consistently meeting client expectations and fostering long-term relationships.
  • Increased team productivity by providing ongoing training and support, fostering a positive work environment that encouraged growth.
  • Optimized resource allocation for various projects, ensuring cost-effectiveness while maintaining quality standards.
  • Improved project visibility by creating and maintaining comprehensive project documentation.
  • Enhanced team skills with regular training sessions on new analytics and relationship building with new and potential clients.
  • Promoted positive work environment by recognizing team achievements and addressing concerns promptly.
  • Optimized resource allocation by creating detailed work schedules and assigning tasks based on team strengths.
  • Built strong relationships with clients by understanding and meeting their specific requirements.
  • Enhanced team efficiency by leading daily briefings to discuss project goals and assign tasks.
  • Improved client satisfaction with detailed product information/education and proactive communication.
  • Fostered culture of continuous improvement by conducting post-product usage reviews to identify areas for enhancement.
  • Contributed to business growth by participating regular networking events to expand the brand palate.

Rental Car Manager

Enterprise Rent-A-Car
09.2004 - 08.2006
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
  • Streamlined reservation procedures for faster service and improved customer experience.
  • Optimized fleet maintenance schedules to ensure maximum vehicle availability and minimize downtime.
  • Improved utilization rates by carefully monitoring market trends and adjusting fleet composition accordingly.
  • Resolved escalated customer complaints professionally, consistently achieving satisfactory outcomes for all parties involved.
  • Oversaw daily operations at the rental car facility, ensuring efficient workflow and timely completion of tasks.
  • Managed a diverse team of employees, fostering a positive work environment that promoted growth and development.
  • Increased customer satisfaction by implementing efficient rental car management processes and procedures.
  • Monitored inventory levels closely, adjusting orders as necessary to maintain optimal stock levels without excess waste or shortages.
  • Collaborated with other departments to improve cross-functional communication and efficiency across the organization.
  • Managed budgetary allocations, making strategic financial decisions that maximized profitability while minimizing costs.
  • Ensured compliance with industry safety regulations and maintained high standards of cleanliness throughout the facility.
  • Continuously assessed competitor offerings to stay ahead of industry trends and maintain a competitive edge in the marketplace.
  • Enhanced employee retention through proactive engagement initiatives, fostering loyalty among long-term staff members.
  • Negotiated favorable contracts with vendors, resulting in reduced operational expenses.
  • Utilized data-driven decision-making to optimize pricing strategies, resulting in increased revenue without sacrificing customer satisfaction.
  • Promoted brand visibility by participating in community events and maintaining strong relationships with local businesses.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Launched quality assurance practices for each phase of development
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Education

Marketing Management And Research

Crown College
MN
04-2011

Skills

  • Goal oriented
  • Product presentation
  • Sales process optimization
  • Training delivery
  • Sales coaching
  • Management support
  • New hire onboarding
  • Competitive analysis
  • Training program design
  • Program optimization
  • Prospecting techniques
  • Sales floor monitoring
  • Problem-solving
  • Attention to detail
  • Adaptability and flexibility
  • Verbal and written communication
  • Strategic & analytical thinking
  • Relationship building
  • Teamwork and collaboration

Accomplishments

Graduated Cum Laude, Crown College

Timeline

Medicare Sales Agent

Integriant
07.2024 - 04.2025

Medicare Sales Agent

Assurance IQ
03.2023 - 04.2024

Associate Market Builder

Monat Global Inc.
02.2019 - 03.2024

Rental Car Manager

Enterprise Rent-A-Car
09.2004 - 08.2006

Marketing Management And Research

Crown College

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Melissa Kinsella