Melissa Mercer

I delivered Amazon packages for the United States Postal Service.

• Assisted in patient check-in and intake processes, ensuring efficient workflow.
• Supported medical staff during examinations and procedures to enhance patient care.
• Administered vaccinations and medications following established protocols and safety guidelines.
• Maintained accurate patient records using electronic health record (EHR) systems for seamless information access.
• Educated patients on treatment plans and preventative care to improve health outcomes.
• Collaborated with healthcare team to develop streamlined processes for better service delivery.
• Trained new staff members on clinical procedures and office protocols, fostering a supportive environment.
• Implemented inventory management practices to ensure availability of medical supplies and equipment.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.

Collected medical history on each patient and made sure it was kept up to date. Collected urine specimens and obtained vital signs. Called patients to remind them of upcoming appointments.

Certified Medical Assistant