Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Mills

Knoxville

Summary

Detail-oriented clinical professional with over 20 years of experience in patient care and clinic operations. Expertise in patient education, electronic health record management, and coordinated care delivery. Committed to enhancing patient experiences and improving healthcare quality through effective communication and documentation. Proven track record in streamlining clinic operations for increased efficiency and better patient outcomes.

Overview

1
1
Certification
27
27
years of professional experience

Work History

Certified Clinical Medical Assistant

Knoxville Orthopedic Clinic
Knoxville
06.1999 - Current
  • Assisted patients with medical histories and completed intake forms efficiently.
  • Scheduled appointments and streamlined patient flow throughout clinic operations.
  • Administered injections and conducted basic diagnostic tests accurately.
  • Educated patients on treatment plans and post-care instructions comprehensively.
  • Collaborated with healthcare providers to ensure coordinated patient care.
  • Maintained accurate documentation of patient interactions in electronic health records.
  • Prepared examination rooms, ensuring cleanliness and organization at all times.
  • Responded swiftly to emergent situations, adhering to established protocols.

Education

CCMA

NHA CERTIFICATION
07-2016

High School Diploma -

Carter High School
Knoxville, TN
05-1997

Skills

  • Patient assessment
  • Electronic health records
  • Injection administration
  • Diagnostic testing
  • Clinic operations management
  • Patient education
  • Time management
  • Attention to detail
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Vital signs measurement
  • Patient scheduling
  • Electronic health records management
  • Professionalism and ethics
  • Office equipment maintenance
  • Medical procedure assistance
  • Appointment setting
  • Anatomy and physiology
  • Direct care
  • Medical history recording
  • Medical terminology
  • Patient care coordination
  • HIPAA compliance
  • Physician support
  • Healthcare software usage
  • Patient intake process
  • Vital sign monitoring
  • Medical history intake
  • Immunization administration
  • Clinical documentation
  • Medical supply inventory
  • Adaptable
  • Prioritizing stat orders
  • Professional bedside manner

Certification

  • CERTIFITED CLINICAL MEDICAL ASSISTANT

Timeline

Certified Clinical Medical Assistant

Knoxville Orthopedic Clinic
06.1999 - Current

CCMA

NHA CERTIFICATION

High School Diploma -

Carter High School
Melissa Mills