Melissa Powell
Franklin
Summary
Experienced and results-driven Manager with strong background in retail banking operations, product development and performance reporting. Proven ability to lead cross-functional teams, create and implement new banking products, and drive branch efficiency through data driven insights. Skilled in monitoring financial and operational reports to ensure compliance, support decision making, and enhance customer experience. Adept at fostering a collaborative team environment and aligning branch performance with organizational goals.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Retail Production Manager
FirstBank
Nashville
10.2020 - Current
- Supported the development and launch of new bank products by conducting testing, preparing documentation, maintaining tracking logs and ensure alignment with Enterprise Risk Management controls.
- Serve as administrator for large dollar depositor relationships, asset size 1 billion +, managed via third party platforms. Ensuring accurate onboarding and seamless coordination between our internal teams and the external partner.
- Participated as a key member of the acquisition team, collaborating across departments to integrate systems, processes, and client accounts from acquired bank.
- Coordinated and prepared committee meeting materials for Executive Leadership; took and maintained official minutes to ensure documentation of decisions and next steps.
- Creat and maintained official minutes banking procedures in alignment with regulatory requirements and internal audit standards.
- Monitor daily, weekly and monthly reports to verify rate accuracy and ensure timely payment of campaign incentives. Identify and resolve discrepancies to maintain compliance and operational efficiency.
Branch Administrator
Franklin Synergy Bank
Franklin
04.2012 - 10.2020
- Led and supported retail managers across 15 branches in Williamson and Rutherford counties (TN), overseeing a team of up to 70 employees to ensure seamless daily operations.
- Collaborated with executive leadership to develop and execute strategic plans for branch expansion and improvement initiatives.
- Participated as a key member of the acquisition team, collaborating across departments to integrate systems, processes, and client accounts from the acquired bank.
- Performed branch audits focused on adherence to internal controls.
- Managed the retail hiring through recruiting, onboarding, and organizing training.
Branch Manager
Cadence Bank
Brentwood
09.2006 - 11.2011
- Managed daily operations of bank branch while overseeing the recruiting and hiring of staff.
- Resolved interpersonal and performance related conflicts among team members.
- Assisted with lending processes including application intake and documentation review.
Assistant Branch Manager/Bank Teller
Fifth Third Bank/ Franklin National Bank
Brentwood
09.2000 - 09.2006
- Supported branch manager in achieving monthly product and depository sales goals.
- Processed consumer loans, guiding clients through the application process.
- Successfully acquired series 6 and 63 licenses.
- Processed daily financial transactions as a bank teller Such as deposits, withdrawals, and loan payments.
Education
Bachelor of Science - Branch Administration
University of Alabama
AL 08.1996 - 08.2000
Skills
- Product strategy roadmapping and development
- Cross functional collaboration with bank department teams
- Market research & competitive analysis
- Conflict resolution and problem solving skills
- Banking procedure development
- Program administrator
- Staff supervision
- Daily branch operations
- Execute management reporting
- Recruiting and onboarding branch staff
- Bank acquisition support
- Project management
- Confidentiality and discretion
Affiliations
- Volunteer with Second Harvest
- Volunteer with Junior Achievement
Timeline
Retail Production Manager
FirstBank
10.2020 - Current
Branch Administrator
Franklin Synergy Bank
04.2012 - 10.2020
Branch Manager
Cadence Bank
09.2006 - 11.2011
Assistant Branch Manager/Bank Teller
Fifth Third Bank/ Franklin National Bank
09.2000 - 09.2006
Bachelor of Science - Branch Administration
University of Alabama
08.1996 - 08.2000