Melissa Ramey
Kingsport
Summary
Operations administrator with experience in customer service and problem-solving. Successfully implemented process improvements that increased service delivery efficiency. Strong time management and organizational skills, adept at handling customer inquiries and resolving issues to maintain operational flow. Recognized for exceptional customer service and team collaboration. Dedicated operations administrator with proven skills in customer service and problem-solving. Recognized for implementing process improvements that enhance service delivery and efficiency.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Operations Administrator
Fedex Ground
Kingsport
11.2023 - Current
- Responded to customer inquiries viocemail or telephone in a polite and professional manner.
- Adhered to federal guidelines concerning the safe shipment of hazardous materials.
- Assisted customers with questions regarding their shipments or deliveries.
- Provided excellent customer service in fast-paced dining environment.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Coordinated daily operations for package sorting and distribution efficiency.
- Collaborated with team members to resolve operational issues promptly.
- Implemented process improvements to enhance service delivery and accuracy.
- Fielded phone calls from customers and answered diverse questions.
- Resolved escalated customer complaints in accordance with established guidelines.
Secretary
Gunslingers Gun Shop
Kingsport
11.2023 - Current
- Processed sales transactions using point-of-sale systems efficiently and accurately.
- Developed filing systems for important documents to enhance office organization.
- Proficient in filling out and filing paperwork.
- Executed administrative tasks such as filing documents, ordering supplies.
- Assisted customers with product inquiries and provided information on firearms regulations.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
Server
Cheddar's Scratch Kitchen
Kingsport
04.2009 - 08.2023
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed orders accurately and efficiently for diverse clientele.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on restaurant procedures and customer interactions.
- Resolved customer complaints with professionalism and active listening skills.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Developed multitasking
Education
High School Diploma -
Sullivan North High School
Kingsport, TN05-1997
Skills
- Customer service
- Operations coordination
- Document filing
- Communication skills
- Time management
- Active listening
- Problem solving
- Attention to detail
- Multitasking
- Staff training
- Verbal and written communication
- Customer support
- Customer engagement
- Policy enforcement
- Telephone etiquette
- Warehouse operations
Certification
Pilates Instructor
Timeline
Operations Administrator
Fedex Ground
11.2023 - Current
Secretary
Gunslingers Gun Shop
11.2023 - Current
Server
Cheddar's Scratch Kitchen
04.2009 - 08.2023
High School Diploma -
Sullivan North High School