Melissa Tambini
Nolensville
Summary
Dynamic leader with a proven track record in healthcare, enhancing operational efficiency and patient satisfaction. Skilled in staffing and selection, I foster cross-functional teamwork and implement innovative solutions. Recognized for strong organizational abilities and effective problem resolution, driving continuous improvement and achieving significant service delivery enhancements.
Overview
22
22
years of professional experience
Work History
Director of Clinic Operations
Mental Health Cooperative
03.2021 - Current
- Analyzed data from various sources to identify areas of improvement in service delivery or operational processes within the clinic setting.
- Enhanced patient satisfaction with timely appointment scheduling and effective communication strategies.
- Coordinated cross-departmental collaboration for seamless patient care transitions and integrated healthcare solutions.
- Implemented quality control measures to monitor staff performance, improve service delivery, and maintain a positive work environment.
- Established performance metrics for evaluating staff productivity levels while fostering an atmosphere of continuous improvement throughout the organization.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting qualified candidates to join the clinic team.
- Streamlined clinic operations by implementing efficient scheduling systems and staff coordination.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Attended regular meetings with organization administrators to discuss clinic operations and policies.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Spearheaded and implemented new projects to expand scope of engagement.
Director of Clinic Administration
Mental Health Cooperative
03.2017 - 03.2021
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Practice Manager II
Mental Health Cooperative
01.2016 - 03.2017
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Provided supervision and management to team of support personnel.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
Regional Director
Family Preservation Services
10.2007 - 12.2015
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Established strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
- Collaborated with cross-functional teams to develop new services, meeting customer demands while driving revenue growth.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Facilitated cross-functional team collaboration to tackle complex projects, ensuring timely and within-budget delivery.
- Enhanced team productivity by fostering collaborative work environment and implementing agile methodologies.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Director of Administration
Family Preservation Services
10.2003 - 10.2007
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Streamlined administrative processes by implementing new organizational systems.
- Identified and resolved operations challenges to promote alignment with business strategy.
- Created standardized procedures for document storage and retrieval, increasing efficiency in accessing critical files.
- Led a team of administrative professionals to ensure smooth daily operations and excellent customer service.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
No Degree - General Studies - College Transfer
A-B Technical Community College
Asheville, NCNo Degree - General Studies
Mars Hill College
Mars Hill, NCHigh School Diploma -
Zephyrhills High School
Zephyrhills, FLSkills
- Staffing and selection
- Revenue management
- Cross-functional teamwork
- Effective problem resolution
- Trustworthy execution
- Excellent communication
- Problem-solving skills
- Strong organizational abilities
- Responsive to new challenges
- Operational efficiency
Timeline
Director of Clinic Operations
Mental Health Cooperative
03.2021 - Current
Director of Clinic Administration
Mental Health Cooperative
03.2017 - 03.2021
Practice Manager II
Mental Health Cooperative
01.2016 - 03.2017
Regional Director
Family Preservation Services
10.2007 - 12.2015
Director of Administration
Family Preservation Services
10.2003 - 10.2007
No Degree - General Studies - College Transfer
A-B Technical Community College
No Degree - General Studies
Mars Hill College
High School Diploma -
Zephyrhills High School
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