Melissa Whitsell
Corryton
Summary
Experienced Head Custodian and former business owner with nearly 20 years in facility and residential cleaning, team supervision, and office management. Skilled in staff training, inventory control, and customer service. Seeking a full-time custodial or administrative role to leverage strong leadership, organizational, and time management skills in a dynamic environment.
Overview
28
28
years of professional experience
Work History
Owner/Operator
Melissa's Cleaning Service
Corryton
01.1998 - Current
- Trained new employees on cleaning procedures and customer service standards
- Ordered and managed cleaning supplies to ensure efficient operations
- Secured new clients through marketing and word-of-mouth referrals
- Provided residential and commercial cleaning services tailored to client needs
- Maintained strong client relationships through consistent, high-quality service
Head Custodian/Maintenance
kcs
08.2018 - 07.2025
- Trained new custodial staff members on proper cleaning techniques, safety protocols, and equipment operation
- Maintained inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times
- Performed regular inspections to ensure compliance with health and safety regulations
- Maintained accurate records of work performed, including incident reports, supply orders, and maintenance logs
- Ensured cafeteria, gym, locker rooms, classrooms, and public areas met cleanliness standards through detailed inspections
- Organized and maintained custodial closets and storage areas for efficiency and safety
- Oversaw cleaning and upkeep of exterior areas, including entrances, walkways, and dumpster areas
- Addressed and resolved cleaning issues in restrooms, library, and other high-traffic areas
Retail
Sam's Club
Knoxville
02.2005 - 04.2009
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Education
Medical Assisting -
Draughns jr college
06.1997 - 04/1998
CNA - Certified Nursing Assistant
Brakebill Nursing Home
09.1995 - 03.1996
Ged -
Floor - Floor Care
Knox County Schools
Skills
- Office management
- Inventory management
- Industrial equipment operation
- Microsoft Excel
- Custodial staff training
- Supervising experience
- Cleaning and sanitation procedures
- Floor care stripping waxing buffing
- Floor maintenance
- Safety protocols
- Building relationships
- Compliance inspection
- Attention to detail
- Chemical-handling safety
- Waxing techniques
- Floor stripping
- Furniture movement
- Pressure washing
- Floor buffing
- Tile maintenance
- Supply management
- Sanitization methods
- Waste disposal
- Equipment maintenance
- Industrial cleaning
- Floor waxing
- Groundskeeping
Timeline
Head Custodian/Maintenance
kcs
08.2018 - 07.2025
Retail
Sam's Club
02.2005 - 04.2009
Owner/Operator
Melissa's Cleaning Service
01.1998 - Current
Medical Assisting -
Draughns jr college
06.1997 - 04/1998
CNA - Certified Nursing Assistant
Brakebill Nursing Home
09.1995 - 03.1996
Ged -
Floor - Floor Care
Knox County Schools