Summary
Overview
Work History
Education
Skills
Areas Of Expertise
Timeline
Generic

Melody U. Thomsen

Spring Hill

Summary

Well-qualified leasing professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

3
3
years of professional experience

Work History

Front Desk Supervisor

Courtyard Marriott
01.2022 - 11.2023
  • Led the front desk team to maintain an occupancy of 93% and above daily on a 500+ room hotel.
  • Drove customer escalations to resolution by engaging directly with clients. Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Collected room deposits, fees, and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Stepped into dual roles as a bistro worker and overnight auditor to support the team during staffing shortages, ensuring smooth operations and maintaining service quality.
  • Scheduled and assigned daily work and activities for team members.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Leasing Consultant

Residences at lakeview
02.2023 - 07.2023
  • Greeted clients, showed apartments, and prepared leases for property of 500+ apartments/townhomes.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Effectively managed a caseload of at least 12 clients at a time while facilitating the seamless transition of 12 to 18 residents each month.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted market surveys to gain insight on customers and local competitors which helped in creating appealing strategies.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Responded to Common Area Maintenance (CAM) inquiries.

Leasing Consultant

The Park at New Castle
09.2023 - 05.2024
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Maximized building occupancy by closing new residential leases and achieving established sales quotas at a property of 1008 units.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Developed and utilized in-depth knowledge of luxury leasing tactics, building features, key neighborhood attributes, and market conditions.
  • Achieved the distinction of being the first recipient of the GOAT award in leasing, recognized for outstanding customer satisfaction and the highest number of move-ins in a single month.
  • Played a key role in increasing occupancy from the 80% range to 93% and beyond, achieving sustained growth by the third month and maintaining high levels thereafter.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Responded to requests and scheduled appointments for property showings.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.

Leasing Professional

Brookside Properties
11.2024 - Current
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Greeted clients, showed apartments, and prepared leases.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Planned special resident engagement activities such as holiday events, appreciation tokens and more miscellaneous activities.

Education

Towards AA - Behavioral Sciences

Fullerton College
Fullerton, CA

Towards BS - Business Administration and Sports Management

York University
York, NE

Skills

  • Data driven decision making

  • Creative problem solving

  • Customer service expertise

  • Time management

  • Record keeping

  • Community engagement

  • Flexible schedule

  • Microsoft Office

  • Leasing Software- OneSite, Resman, FOSSE, and Entrata

  • Sales proficiency

  • Fair housing compliance

  • Issue escalation

  • Training and mentoring

  • Contract preparation

Areas Of Expertise

data driven decision making, budget management, people leadership, strategic planning, creative problem solving, relationship building, time management, excellent communication, critical thinking, Microsoft Office, OneSite, Resman, FOSSE

Timeline

Leasing Professional

Brookside Properties
11.2024 - Current

Leasing Consultant

The Park at New Castle
09.2023 - 05.2024

Leasing Consultant

Residences at lakeview
02.2023 - 07.2023

Front Desk Supervisor

Courtyard Marriott
01.2022 - 11.2023

Towards BS - Business Administration and Sports Management

York University

Towards AA - Behavioral Sciences

Fullerton College

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Melody U. Thomsen