Melody Warfield
LaVergne
Summary
Dedicated professional with a strong focus on customer service and problem-solving. Proven ability to enhance satisfaction and drive team performance through effective communication and attention to detail. Results-driven individual with experience in data management and customer support. Known for maintaining high standards in case documentation and follow-ups, contributing to exceptional service quality and team efficiency.
Overview
5
5
years of professional experience
Work History
Data & Performance Reporting Support
Philips North America-Dental Division
Nashville
07.2022 - 08.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Handled high-volume customer interactions while providing clear, professional support.
- Maintained detailed case notes, and conducted follow-ups to support timely resolution.
COVID-19 Screener
Vanderbilt Medical Center
Nashville
12.2021 - 06.2022
- Maintained accurate records of screenings and test results in electronic systems.
- Monitored inventory of screening supplies and reported shortages promptly.
- Collected specimens from patients suspected of having contracted Covid 19 virus as per established protocol.
- Utilized personal protective equipment such as masks, gloves, and face shields at all times while performing screenings.
- Ensured confidentiality and sensitivity when handling personal health information.
Sales Support Coordinator
Lincare
Nashville
05.2020 - 10.2021
- Maintained relationships with customers through regular follow-up calls and emails.
- Resolved customer complaints in a professional manner within established guidelines.
- Processed orders received from customers via phone, email or web portal efficiently and accurately.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- Met performance standards consistently for answer rate, handle time, and service quality.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Associate of Applied Science - Paralegal Studies
Purdue Global
Hybrid01-2026
Skills
- Legal research
- Customer service
- Conflict resolution
- Case management
- Detail orientation
- Documentation skills
- Microsoft Office
- Organization and time management
- Clerical support
- Self-Directed
References
References available upon request.
Timeline
Data & Performance Reporting Support
Philips North America-Dental Division
07.2022 - 08.2025
COVID-19 Screener
Vanderbilt Medical Center
12.2021 - 06.2022
Sales Support Coordinator
Lincare
05.2020 - 10.2021
Associate of Applied Science - Paralegal Studies
Purdue Global