Menaka Chandran

• Processed accounts payable and utility invoices daily, ensuring timely client approvals and accurate tracking.
• Prepared batch reports for client approval to initiate vendor payments.
• Coordinated fund transfers from respective portfolios to vendors, following client authorization.
• Performed daily bank reconciliations for 55 portfolios and posted journal entries to maintain accurate financial records.
• Conducted monthly mortgage reconciliations and expense audits to ensure compliance and accuracy.
• Generated financial reports to monitor income and cash balances across portfolios.
• Administered payroll for office and maintenance staff, including coordinating timely bank transfers.
• Reviewed uncleared checks and deposits biweekly across 55 portfolios to ensure proper accounting.
• Validated internal, ACH, and wire transfers daily to confirm correct debit entries for each portfolio.

Team Lead Experience

• Managing a team of 30 individuals, overseeing and coordinating daily operations, setting goals, delegating tasks, providing feedback and support and effectively resolving conflicts to ensure smooth workflow and team productivity.
• Overseeing SLA (Service Level Agreement) management, Volume forecasting, Control Chart analysis, and COQ (Cost of Quality) as part of my responsibilities, ensuring adherence to performance metrics and continuous improvement initiatives.
• Responsible for leading payroll activities for a workforce of 10,500 employees.
• Overseeing billing activities for a client base of 4,800 Customers.
• Proficient in managing Client calls and Handling Customer queries.
• Overseeing the preparation of RCSA (Risk and Control Self-Assessment) reports and maintaining a defect log to mitigate errors and prevent them from occurring in the future.
• Successfully adhering to month end TAT and SLA requirements, ensuring timely and accurate completion of all tasks.
• Skilled in managing Client escalations and resolving issues to ensure Customer satisfaction.
• Consistently provided productivity reports and weekly performance data to Clients.

Senior Process Associate Experience

• Accounts Payable: Receive, review, and process vendor and utility invoices related to services.
• Maintain vendor records, respond to inquiries, and ensure timely communication for smooth operations.
• Schedule and process payments (ACH, wire transfers, checks) to service providers, freelancers, or contractors.
• Match invoices with purchase orders or service agreements to ensure accuracy and avoid duplicate payments.
• Post AP-related journal entries to the general ledger to reflect accurate expense tracking.
• Prepare AP aging reports, payment forecasts, and vendor balance summaries for finance reviews.
• Cash Application: Apply incoming payments (via ACH, wire transfer, checks, or online platforms) to the correct customer invoices in the system.
• Match client payments to open invoices, considering partial payments, overpayments, or deductions (if any).
• Communicate with clients or internal teams to resolve unidentified or short-paid payments.
• Track and clear unapplied or unidentified payments by coordinating with customers or account managers.
• Work closely with the bank reconciliation or AR team to ensure all cash entries match the bank statement.
• Prepare daily cash receipts and remittance reports for finance and management review.
• Coordinate with billing or collections teams to handle payment disputes or billing errors.

• Responsible for creating and updating customer profiles and personal details.
• Managed the Income and expenses for multiple foreign companies, ensuring accurate financial reporting and compliance with international regulations.
• Managed Customer inquiries related to invoicing and payments.
• Supervised the maintenance of service contract customer invoices, ensuring accuracy and timeliness in billing procedures.
• Monitored and provided updates on payment deadlines.
• Facilitated invoice corrections for customers when needed, ensuring timely resolution of billing discrepancies and maintaining high levels of client satisfaction.

• Managed the accurate entry of customer sales and purchase details, ensuring precise record keeping and streamlined transaction processes.
• Recorded and entered journal entries for all transactions, maintaining meticulous financial records in compliance with accounting standards.
• Monitored customer payments, ensuring timely collection of funds and proactive follow up to secure payments before due dates, optimizing cash flow management.
• Maintained accurate and up-to-date customer balance sheets, tracking credits, debits, and account activities to ensure financial transparency and facilitate effective decision-making.