Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Mercedes Beasley

Memphis

Summary

Dynamic Material Handler with a proven track record at Nike, excelling in order fulfillment and team collaboration. Recognized for enhancing shipping efficiency and training new hires. Adept at problem-solving and maintaining meticulous attention to detail, ensuring timely dispatch and customer satisfaction in fast-paced environments. CPR/AED certified.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Material Handler

Nike
Memphis
07.2021 - Current
  • Loaded and unloaded shipments, ensuring proper handling of products.
  • Followed safety protocols to ensure a secure working environment.
  • Collaborated with team members to streamline material flow processes.
  • Assisted in training new employees on operational procedures and safety measures.
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Loaded completed orders on pallets according to delivery numbers.
  • Loaded and unloaded trucks with appropriate material handling equipment.
  • Selected and gathered customer orders accurately for timely dispatch.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.

Material Handler

TJX Companies
Memphis
01.2021 - 07.2021
  • Verified product quantities and accuracy before preparing orders for dispatch.
  • Operated order picking equipment to efficiently gather products for shipment.
  • Follow safety protocols to ensure a secure working environment.
  • Maintained a clean and organized workspace to comply with safety standards.
  • Packaged products accurately for shipment to ensure timely delivery.
  • Utilized inventory management software to track product movements efficiently.

Customer Service Representative

Onesupport
02.2020 - 07.2020
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed high-volume calls while maintaining professional communication standards.
  • Completed day-to-day duties accurately and efficiently.
  • Assist with phone bills
  • Connect Wi-Fi
  • Filed claims due to COVID-19

Customer Service Representative

Beninger's Fine Cleaners
Memphis
03.2016 - 08.2019
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Labelled products accurately for efficient inventory management.
  • Collaborated with team members to ensure timely tagging processes.
  • Assisted in training new employees on tagging procedures.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Associate of Science -

Bryant And Stratton College
Getzville, NY
10-2026

High School Diploma -

Horn Lake High School
Horn Lake, MS
05-2016

Skills

  • Order fulfillment
  • Customer service
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Time management
  • Good housekeeping
  • Shipping and receiving
  • Material handling
  • Sales
  • Order picking
  • Pick ticket orders
  • Employee training
  • Effective communication
  • Public speaking
  • Remote learning
  • Payment collection
  • Creative problem solving
  • New hire training
  • Train-the-trainer
  • First aid
  • Sales training
  • Child and infant CPR certified
  • First Aid/CPR Certified
  • CPR/AED certified
  • Adult AED and CPR

Accomplishments

  • Trainer Award
  • Digital Selector of the Year Award

Languages

English
Full Professional

Certification

  • CPR/First Aid/AED Certificate with Adults and Infants

References

References available upon request.

Timeline

Material Handler

Nike
07.2021 - Current

Material Handler

TJX Companies
01.2021 - 07.2021

Customer Service Representative

Onesupport
02.2020 - 07.2020

Customer Service Representative

Beninger's Fine Cleaners
03.2016 - 08.2019

Associate of Science -

Bryant And Stratton College

High School Diploma -

Horn Lake High School

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Mercedes Beasley