Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mercedes Mahan

Soddy Daisy

Summary

Dynamic and reliable professional with a strong background in customer service and inventory management at Hobby Lobby. Known for fostering positive customer relationships and maintaining store organization. Skilled in shelf stocking and effective communication, consistently enhancing the shopping experience while demonstrating a willingness to learn and adapt in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Stocker (Seasonal)

Hobby Lobby
08.2024 - 01.2025
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Assisted customers with special requests, enhancing their shopping experience at the store.

Customer Support Specialist

London Veterinary Clinic
05.2023 - 05.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

Server

Gilden Corral
10.2022 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

MAA/EHRS/CMA

Penn Foster High School
Home, PA

Skills

  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Customer service
  • Friendly and personable
  • Customer assistance
  • Customer relationships
  • Punctual and reliable
  • Cleaning procedures
  • Clear communication
  • Flexible schedule

Certification

MAA

BLS CPR

Opioid Training Certification

Timeline

Stocker (Seasonal)

Hobby Lobby
08.2024 - 01.2025

Customer Support Specialist

London Veterinary Clinic
05.2023 - 05.2024

Server

Gilden Corral
10.2022 - 05.2023

MAA/EHRS/CMA

Penn Foster High School

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Mercedes Mahan