Summary
Overview
Work History
Education
Skills
Timeline
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Mercedes Morgan

Chattanooga

Summary

Dynamic professional with experience at Orange Grove Center, skilled in client support and behavior redirection. Proven ability to advocate for client rights and implement effective care strategies, enhancing individual engagement. Strong time management and first aid skills contribute to fostering independence and improving overall client well-being.

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Attentive [Job Title] passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational, and conflict management skills.

Overview

14
14
years of professional experience

Work History

Direct Support Professional

Orange Grove Center
01.2011 - Current
  • Facilitated daily living activities, ensuring individual needs were met consistently.
  • Collaborated with healthcare professionals to develop personalized care plans for clients.
  • Monitored client progress and provided feedback for continuous improvement in care strategies.
  • Trained new staff on best practices for supporting individuals with disabilities and developmental challenges.
  • Implemented behavior management techniques to enhance client engagement and reduce incidents.
  • Advocated for client rights and preferences, fostering independence and self-advocacy skills.
  • Coordinated recreational activities that promoted social skills and community integration among clients.

Marketing Assistant

Unum Life Insurance
02.2020 - 02.2023
  • Assisted in executing marketing campaigns, enhancing brand awareness and customer engagement.
  • Coordinated logistics for promotional events, ensuring seamless execution and participant satisfaction.
  • Managed social media content calendars, increasing online presence and community interaction.
  • Developed targeted email marketing strategies, improving open rates and customer retention.
  • Analyzed market trends to inform strategic planning and campaign adjustments.
  • Collaborated with cross-functional teams to align marketing initiatives with corporate goals.
  • Supported data collection and reporting for performance analysis of marketing efforts.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.

Sales Associate

Convergys, AT&T
02.2012 - 03.2016
  • Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Assisted customers in selecting products, enhancing overall shopping experience and satisfaction.
  • Maintained knowledge of current promotions, enabling accurate communication to customers.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Executed inventory management tasks, ensuring product availability and organization on shelves.
  • Trained and mentored new associates, fostering a collaborative team environment and enhancing overall performance.
  • Supervised daily operations of sales floor, ensuring optimal customer service and product availability.

Education

High School Diploma -

Chattanooga State Community College
Chattanooga, TN
08-2015

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support

Timeline

Marketing Assistant

Unum Life Insurance
02.2020 - 02.2023

Sales Associate

Convergys, AT&T
02.2012 - 03.2016

Direct Support Professional

Orange Grove Center
01.2011 - Current

High School Diploma -

Chattanooga State Community College

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Mercedes Morgan