Mercedes Ramirez CPhT
Bulls Gap
Summary
With a proven track record at AmPharm, I excel in patient education and case management, enhancing pharmacy operations and patient care. My organizational skills and dedication have significantly improved care coordination and medication management processes, showcasing my ability to innovate and lead in healthcare settings.
Overview
14
14
years of professional experience
Work History
Care Coordinator
AmPharm
04.2024 - Current
- Managed patient prescriptions effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Developed policies and procedures for effective pharmacy management.
- Collaborated with nurses to maintain daily medication schedules.
Pharmacy Technician
AmPharm
04.2024 - Current
- Executed data management for multiple M.O.T locations.
- Assisted in administering medications to terminal patients.
- Facilitated submission of prior authorization requests, ensuring smooth claims processing.
- Addressed third-party billing challenges.
- Facilitated insurance claim processing.
- Optimized processes to ensure timely medication delivery at healthcare facilities.
- Ensured prompt medication readiness for palliative care in high-pressure situations.
Pharmacy Billing Specialist
AmPharm
04.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Utilized various software programs to process customer payments.
- Responded to customer concerns and questions on daily basis.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
Pharmacy Technician
Walgreens
02.2024 - 04.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Compounding Pharmacy Technician
FountainRx
07.2022 - 03.2024
- Enhanced compounding accuracy by meticulously following formulas and procedures.
- Maintained sterile environment, adhering to strict safety protocols and preventing contamination.
- Accurately measured ingredients using precise scales and electronic devices for exact dosages in compound formulations.
- Utilized specialized equipment for efficient preparation of various dosage forms including creams, capsules, and suspensions.
- Demonstrated expertise in aseptic technique while working within cleanroom environments to maintain product integrity.
- Kept detailed records of all compounding activities, maintaining compliance with regulatory standards.
- Optimized inventory management, reducing waste and ensuring availability of necessary supplies.
- Assisted in the development of new compounding techniques, resulting in innovative treatment options.
Correspondence Specialist
Intellicare
08.2018 - 05.2022
- Ensured compliance requirements were met by revising procedures periodically.
- Organized and maintained critical communications. Multi-tasked and tracked multiple priorities in fast-paced environment.
- Processed customer adjustments to maintain financial accounts.
- Explained product specifications and benefits comprehensively for customer clarity.
- Maintained strict confidentiality when handling sensitive materials or client information.
- Boosted company reputation by ensuring professional and error-free written communications with clients, vendors, and partners.
Pharmacy Technician
Medical Center Pharmacy
06.2015 - 06.2016
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Pharmacy Technician
Semca Pharmacy
08.2011 - 06.2013
- Facilitated communication regarding medication information among patients and healthcare providers.
- Collaborated with the pharmacist to address prescription and client concerns seamlessly.
- Enhanced operational efficiency by managing prescriptions in digital systems.
- Pursued continuous education to expand expertise on emerging pharmaceutical products.
Education
Pharmacy Technician - Pharmacology
Kaplan University
Davenport, IASkills
- Case management
- Documentation
- Patient education
- Organizational skills
- Healthcare operations
- Scheduling
Timeline
Care Coordinator
AmPharm
04.2024 - Current
Pharmacy Technician
AmPharm
04.2024 - Current
Pharmacy Billing Specialist
AmPharm
04.2024 - Current
Pharmacy Technician
Walgreens
02.2024 - 04.2024
Compounding Pharmacy Technician
FountainRx
07.2022 - 03.2024
Correspondence Specialist
Intellicare
08.2018 - 05.2022
Pharmacy Technician
Medical Center Pharmacy
06.2015 - 06.2016
Pharmacy Technician
Semca Pharmacy
08.2011 - 06.2013
Pharmacy Technician - Pharmacology
Kaplan University
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