Mercedes Smith
Nashville
Summary
Results-driven Medical Assistant with extensive training in clinical procedures, including venipuncture and patient history collection. Strong expertise in maintaining patient confidentiality and providing exceptional care in various medical environments. Detail-oriented professional adept at managing priorities in fast-paced settings while fostering collaboration with patients and healthcare teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
HCA Healthcare Inc.
03.2024 - Current
- Enhanced patient care by monitoring vital signs and administering medications.
- Facilitated procedural preparations, ensuring compliance with safety protocols and standards.
- Streamlined patient appointment scheduling, reducing wait times and increasing efficiency.
- Educated patients on health maintenance, promoting adherence to treatment and wellness plans.
- Maintained accurate electronic health records, ensuring timely updates for patient care.
- Sanitized and organized exam rooms and medical equipment for optimal functionality.
- Trained new staff on clinical procedures, fostering a culture of continuous improvement.
Medical Assistant
Gynecologic Oncology at St. Thomas Midtown Ascension
07.2021 - 02.2024
- Enhanced patient experiences through effective appointment management and organized records.
- Supported physicians in procedures and tests, boosting overall clinic efficiency.
- Ensured accurate documentation of medical histories, vital signs, and medications for patient care.
- Maintained patient comfort and safety by addressing concerns during examinations.
- Minimized wait times by efficiently processing insurance claims and obtaining authorizations.
- Elevated patient satisfaction through compassionate care and responsive service during visits.
- Optimized office operations by managing inventory and organizing supply storage.
Beertender
Hopsprings Beer Park: Life is Brewing
04.2023 - 07.2023
- Boosted customer satisfaction by serving beer and suggesting ideal pairings.
- Enhanced bar revenue through effective upselling and event promotions.
- Ensured cleanliness and organization of bar for optimal customer experience.
- Streamlined inventory management to maintain adequate stock levels for operations.
Hostess
the Rutledge at the Four Seasons Downtown
07.2022 - 12.2022
- Increased customer satisfaction by greeting and seating guests promptly.
- Streamlined reservations to accommodate walk-ins and minimize wait times.
- Enhanced service quality through a systematic table rotation for servers.
- Ensured a clean environment by addressing spills and resetting tables quickly.
Hostess
Vanderbilt University Medical Center
10.2020 - 07.2021
- Boosted patient satisfaction by greeting and seating guests promptly.
- Ensured accurate meal preparation by communicating dietary restrictions to kitchen staff.
- Enhanced guest experience through personalized recommendations based on preferences.
Medical Assistant
Centennial Heart at Summit
05.2021 - 06.2021
- Improved clinic efficiency by assisting physicians with routine procedures.
- Directed patients to exam rooms, streamlining physician examination preparations.
- Collected comprehensive medical histories, including symptoms, medications, and allergies.
- Facilitated patient inquiries, ensuring clear communication and support during visits.
- Supported diagnostic tests, enhancing overall clinic workflow and patient care.
Bartender
Big Machine Vodka
09.2019 - 10.2019
- Enhanced customer satisfaction by delivering exceptional service and quality cocktails.
- Minimized drink wait times through efficient bar management and order prioritization.
- Ensured workspace cleanliness and safety compliance, adhering to health regulations.
- Promoted a positive work environment by fostering teamwork and effective communication.
Retail Sales Associate
The Aquarium Restaurant
05.2016 - 08.2019
- Enhanced customer satisfaction by providing exceptional service and resolving issues.
- Boosted sales revenue with tailored product recommendations for individual customers.
- Maintained store cleanliness and organization, improving customer shopping experiences.
- Managed inventory levels through accurate shipment processing and timely restocking.
Server
Hopdoddy Burger Bar
09.2018 - 07.2019
- Boosted customer satisfaction by providing prompt, personalized service to guests.
- Increased table turnover by efficiently managing reservations and seating.
- Enhanced sales through effective upselling and in-depth menu knowledge.
- Ensured a clean, orderly dining area for an exceptional guest experience.
Hostess
Cracker Barrel
05.2018 - 08.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Sales Associate
Off Broadway Shoes Warehouse
10.2014 - 05.2015
- Increased sales revenue by establishing rapport and recommending suitable products.
- Enhanced customer satisfaction through exceptional service and prompt issue resolution.
- Cultivated new client relationships by engaging potential customers effectively.
- Consistently met monthly sales targets using strategic sales techniques and product knowledge.
Education
NHA Medical Assistant Certification -
EduMed Partners
Goodlettsville, TN06.2021
Berry College
Rome, GA05.2018
High School Diploma -
Pope John Paul II High School
Hendersonville, TN05.2016
Skills
- Indirect Patient Care
- Inventory Management
- Medical Billing
- Patient Flow Management
- Medical Terminology
- HIPAA Compliance
- Phlebotomy
- Patient Scheduling
- Data Entry
- Procedure Assistance
- Patient-Focused Care
- Medical Procedures
- Insurance Verification
- Laboratory Maintenance
- Valid TN Driver's License
- Electronic Medical Records
- EMR / EHR (Athenahealth, ECW)
- Direct Patient Care
- Prioritizing Stat Orders
- OB/GYN Procedures
- Specimens Collection and Processing
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
- CCMA - Certified Clinical Medical Assistant, expiration date: 10/23/2027, credential Number A9S8X2K2
- Basic Cardiac Life Support, expiration: 9/30/2026
Languages
English
Native or Bilingual
Timeline
Certified Clinical Medical Assistant
HCA Healthcare Inc.
03.2024 - Current
Beertender
Hopsprings Beer Park: Life is Brewing
04.2023 - 07.2023
Hostess
the Rutledge at the Four Seasons Downtown
07.2022 - 12.2022
Medical Assistant
Gynecologic Oncology at St. Thomas Midtown Ascension
07.2021 - 02.2024
Medical Assistant
Centennial Heart at Summit
05.2021 - 06.2021
Hostess
Vanderbilt University Medical Center
10.2020 - 07.2021
Bartender
Big Machine Vodka
09.2019 - 10.2019
Server
Hopdoddy Burger Bar
09.2018 - 07.2019
Hostess
Cracker Barrel
05.2018 - 08.2018
Retail Sales Associate
The Aquarium Restaurant
05.2016 - 08.2019
Sales Associate
Off Broadway Shoes Warehouse
10.2014 - 05.2015
Berry College
High School Diploma -
Pope John Paul II High School
NHA Medical Assistant Certification -
EduMed Partners