Mercedes "Mercy" Mhoon

A Bank of America Relationship Banker is responsible for:

· driving customer experience by managing financial center traffic, appointments, and outbound calls effectively.

· engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM usage.

· having conversations with clients to build relationships to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

· managing cash responsibilities to accurately and efficiently processing cash transactions for clients as needed.

· executing the bank's risk culture and strives for operational excellence by following established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

As a Sales and Service Specialist I was able to:

· train new sales and service specialist as well a tellers.

· increase sales revenue and consistently meet and exceed sales targets by growing my business knowledge and partnering with experts in small business, lending, and investments.

· deliver exceptional customer service, resulting in increased business and client trust and loyalty.

· manage cash responsibilities to accurately and efficiently processing cash transactions for clients as needed.

· execute the bank's risk culture and strives for operational excellence by following established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

As a Professional Teller I:

· Enhanced customer satisfaction by promptly and accurately processing transactions.

· Managed high-volume cash transactions with precision, minimizing errors and discrepancies.

· Maintained a balanced cash drawer, ensuring accuracy in daily transactions and reconciliations.

· Collaborated with team members to achieve branch goals by identifying client needs beyond teller transactions and referring them to specialized bankers.

· execute bank's risk culture and strives for operational excellence by following established processes and guidelines in daily activities to do what is right for clients and bank, adhering to all applicable laws and regulations.