Mezrigui Sabeur

Counter Agent

Tunisian Post

05.2016 - Current

Managed inventory effectively to ensure adequate stock levels and timely replenishment of products.
Maintained accurate records of daily transactions, ensuring proper accountability and financial reporting.
Actively participated in staff meetings, contributing valuable ideas for process improvements or general operational enhancements.
Provided expert product knowledge to customers, guiding them toward informed purchasing decisions.
Exceeded expectations in consistently meeting individual performance goals while supporting team objectives as a dedicated Counter Agent.
Conducted regular inventory audits, identifying discrepancies promptly and taking corrective actions where necessary.
Demonstrated adaptability by quickly learning new systems and procedures as required by the job role or company policy changes.
Streamlined check-in processes for faster service, reducing wait times for customers.
Worked closely with management on executing marketing campaigns that effectively boosted brand awareness among target clientele.
Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintained transaction security by verifying payment cards against identification.
Handled high volume of incoming and outgoing telephone calls to meet daily business demand.
Tracked sales, service and rental records in computer system.
Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Managed multiple tasks in high-volume environment.
Helped train new staff on company policies, procedures and standards, boosting productivity.