Mezrigui Sabeur
Msaken
Overview
8
8
years of professional experience
1
1
Certification
3
3
Languages
Work History
Counter Agent
Tunisian Post
Knaies Tunisie
05.2016 - Current
- Managed inventory effectively to ensure adequate stock levels and timely replenishment of products.
- Maintained accurate records of daily transactions, ensuring proper accountability and financial reporting.
- Actively participated in staff meetings, contributing valuable ideas for process improvements or general operational enhancements.
- Provided expert product knowledge to customers, guiding them toward informed purchasing decisions.
- Exceeded expectations in consistently meeting individual performance goals while supporting team objectives as a dedicated Counter Agent.
- Conducted regular inventory audits, identifying discrepancies promptly and taking corrective actions where necessary.
- Demonstrated adaptability by quickly learning new systems and procedures as required by the job role or company policy changes.
- Streamlined check-in processes for faster service, reducing wait times for customers.
- Worked closely with management on executing marketing campaigns that effectively boosted brand awareness among target clientele.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Handled high volume of incoming and outgoing telephone calls to meet daily business demand.
- Tracked sales, service and rental records in computer system.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
Education
Bac+2 - Management Assistant
Kef Institute of Applied Humanities Studies
El Kef Tunisie 10.2007
Skills
- Open Source Intelligence
- Operational planning
- Information Gathering
- Technical Surveillance
Certification
- Certified Job Title, Company Name - Timeframe
- Area of expertise License - Timeframe
- Area of certification, Company Name - Timeframe
- Area of certification Training - Timeframe
- Licensed Job Title - Timeframe
Languages
English
Upper intermediate (B2)
Timeline
Counter Agent
Tunisian Post
05.2016 - Current
Bac+2 - Management Assistant
Kef Institute of Applied Humanities Studies
Affiliations
- Project Management Institute
- Lions Club
- Society of Women Engineers
- Association of Information Technology Professionals