Mia Carroll
Memphis
Summary
Professional technician with experience in low voltage systems, ready to solve any technical issues. Strong background in installing, maintaining, and troubleshooting low voltage electrical systems. Known for effective teamwork, adaptability, and delivering reliable results. Skilled in cable installation, system integration, and ensuring safety compliance. Dependable and results-driven with focus on collaborative success. Proficient in fiber optic and copper termination and committed to delivering high-quality results in every project.
Overview
9
9
years of professional experience
Work History
Low Voltage Technician
LHIT
12.2024 - 02.2025
- Mounted panels for motion detectors, keypads and controls.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
- Proactively identified potential issues in low voltage systems for early resolution, preventing costly future problems.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Increased customer satisfaction with professional communication skills when explaining technical information clearly.
- Exceeded client expectations with thorough testing procedures that ensured optimal performance of installed systems.
- Successfully managed multiple projects and several work teams on consistent basis.
Quality Control Technician
N04
02.2023 - 12.2024
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Performed thorough inspections of incoming materials and outgoing products.
- Responsible for making sure that all cable runs were done correctly and that no fiber was damaged during instillation.
- Inspected terminated cables for rips,tears or misuse.
Travel Low Voltage Technician
IES (Contract)
07.2021 - 01.2022
- Worked in multiple data center environments
- Terminated, tested, ran and managed copper as well as fiber low voltage cabling
- Used Exfo testing equipment to test and diagnose single and multi-mode fiber and fiber optics.
- Patched and remediated fiber and fiber optics in a data center environment
Low Voltage Cable Technician (Data Center)
Onevision (Contract)
01.2020 - 04.2021
- Assisted in the design stage of projects to ensure optimal placement of cables throughout the facility based on client requirements.
- Achieved timely installations by coordinating with other team members on large-scale projects.
- Proactively identified potential issues in existing cabling infrastructure to prevent future problems or disruptions.
- Demonstrated expertise in various types of low voltage cabling, including CAT5e, CAT6, fiber optic, and coaxial cables.
- Improved system performance by installing and maintaining low voltage cable systems.
- Maximized cable efficiency by following best practices for cable routing, spacing, and termination techniques.
Lead Technician
Flextronics
06.2017 - 02.2020
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Tested components and systems to evaluate performance and identify concerns.
Customer Support Agent
Best Buy
10.2015 - 07.2017
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
- Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
- First point of contact for customers with technical issues or help with finding the right device for their issue
Education
Associate of Science - Communications
Copiah-Lincoln Community College
Wesson, MS12-2018
Skills
- Low voltage systems
- Cabling installation
- Fiber optic termination
- Security system installation
- Quality assurance
- Troubleshooting techniques
- Problem solving
- Time management
- Communication skills
Timeline
Low Voltage Technician
LHIT
12.2024 - 02.2025
Quality Control Technician
N04
02.2023 - 12.2024
Travel Low Voltage Technician
IES (Contract)
07.2021 - 01.2022
Low Voltage Cable Technician (Data Center)
Onevision (Contract)
01.2020 - 04.2021
Lead Technician
Flextronics
06.2017 - 02.2020
Customer Support Agent
Best Buy
10.2015 - 07.2017
Associate of Science - Communications
Copiah-Lincoln Community College
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