Mia Davis
Clarksville
Summary
Dynamic Health Benefits Specialist with expertise in Medicare and HIPAA compliance. Proven track record in claims processing and benefits administration, enhancing communication strategies and customer satisfaction. Self-motivated and detail-oriented, I excel in fast-paced environments, ensuring accurate data entry and effective resolution of complex inquiries.
Overview
12
12
years of professional experience
Work History
Health Benefits Specialist/Lead
TTEC
03.2018 - 09.2025
- Assisted in processing health benefits applications and ensuring compliance with regulations.
- Maintained accurate records of benefit selections and changes in the system.
- Collaborated with team members to streamline benefit communication strategies for staff.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Cashier
Walmart
05.2016 - 03.2018
- Processed transactions accurately and efficiently using point-of-sale systems.
- Managed cash register operations, maintaining balanced drawers and accurate financial records.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Trained new staff on cash handling procedures and customer service best practices.
Customer Service Representative
Lynx Services
01.2014 - 03.2016
- Resolved customer inquiries efficiently through multi-channel communication platforms.
- Led initiatives to enhance customer satisfaction, improving service response times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science -
Herzing University
Dearborn, MI01-2027
Skills
- Medicare expertise
- HIPAA compliance
- Claims processing
- Benefits administration
- Medicaid expertise
- Employee benefits
- Healthcare
- Data entry
- Insurance verification
Timeline
Health Benefits Specialist/Lead
TTEC
03.2018 - 09.2025
Cashier
Walmart
05.2016 - 03.2018
Customer Service Representative
Lynx Services
01.2014 - 03.2016
Associate of Science -
Herzing University