Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mia Santana

Arlington

Summary

Dynamic and results-driven professional with experience at Baskin-Robbins, excelling in customer service and team collaboration. Proven ability to enhance operational efficiency through process improvement and meticulous attention to detail. Skilled in cash handling and safety protocol adherence, fostering a welcoming environment that boosts customer satisfaction.

Overview

3
3
years of professional experience

Work History

Hostess, Customer Service, Cashier

Baskin-Robbins, Memphis
Memphis
05.2022 - Current
  • Provided excellent customer service while managing fast-paced ice cream shop operations.
  • Maintained organized and clean serving areas, following sanitation guidelines.
  • Accurately processed cash transactions and managed payments at register.
  • Educated guests on menu items and allergen concerns to enhance service.
  • Trained new staff on food safety practices and customer interaction.
  • Created a welcoming atmosphere through engaging interactions with customers.
  • Collaborated effectively with team members during busy periods for efficient service.
  • Closed shop by ensuring cleanliness, restocking shelves, and removing trash.

Education

High School Diploma -

Bartlett High School
Bartlett, TN
05-2024

Skills

  • Deburring and polishing techniques
  • Team collaboration
  • Attention to detail
  • Process improvement
  • Safety protocol adherence

Languages

Spanish
Native/ Bilingual

Timeline

Hostess, Customer Service, Cashier

Baskin-Robbins, Memphis
05.2022 - Current

High School Diploma -

Bartlett High School

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Mia Santana