Miah Flanagan
Chattanooga
Summary
Recent Criminal Justice graduate with hands-on experience in emergency communications, caregiving, youth mentorship, and customer service. Skilled in crisis response, de-escalation, case support, and effective communication under pressure. Background includes work as a 911 telecommunicator, volunteer youth coach, and caregiver, offering a strong foundation in both forensic and social service environments. Passionate about supporting vulnerable populations, promoting safety, and contributing to justice and mental health solutions
Overview
5
5
years of professional experience
Work History
Customer Service Representative
T-Mobile
03.2025 - Current
- Respond to customer requests for products, services, and company information.
- Respond proactively and positively to rapid change.
- Follow up with customers about resolved issues to maintain high standards of customer service.
Caregiver
Accent Care
05.2024 - Current
- Assist with daily living activities, including bathing, dressing, meal preparation, medication management, housekeeping, and providing emotional support to enhance clients' quality of life.
911 Dispatcher
Hamilton Co 911
05.2024 - 12.2024
- Answer emergency and non-emergency calls, providing critical assistance and assessing situations for appropriate responses.
- Stay calm under pressure while dispatching services and maintaining accurate records.
- Communicate pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Assembly Production Associate
Volkswagen
02.2022 - 05.2024
- Collaborate on the assembly line to ensure vehicle quality through inspections and teamwork, meeting production goals and improving efficiency.
- Train new production staff members on safe and efficient production procedures and proper machine operations.
Customer/Receiving Associate
Bed, Bath & Beyond
04.2020 - 12.2022
- Assist customers with inquiries, purchases, returns, and exchanges, while efficiently receiving, processing, and packing orders.
- Managed stock inventory and handled merchandise receiving and stocking to ensure smooth operations.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Press Operator
Woodbridge Foam Plastics
05.2021 - 12.2021
- Troubleshot press malfunctions and performed necessary repairs to restore functionality.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Loaded and positioned raw materials in loading and feeding mechanisms.
Education
Bachelor of Science - Criminal Justice
University of Chattanooga at Tennessee
05.2025
HS Diploma - undefined
Baylor School
05.2021
Skills
- Time management
- Team Collaboration & Leadership
- Emergency handling
- Strong communication
- Case Management
- Decision-Making
- De-escalation techniques
- Customer consulting
- Recordkeeping strengths
- Law enforcement procedures
Awards
- Customer Service Excellence, Bed Bath & Beyond, 2020
- Dean’s List, University of Tennessee at Chattanooga, Summer 23’& 24’
Timeline
Customer Service Representative
T-Mobile
03.2025 - Current
Caregiver
Accent Care
05.2024 - Current
911 Dispatcher
Hamilton Co 911
05.2024 - 12.2024
Assembly Production Associate
Volkswagen
02.2022 - 05.2024
Press Operator
Woodbridge Foam Plastics
05.2021 - 12.2021
Customer/Receiving Associate
Bed, Bath & Beyond
04.2020 - 12.2022
HS Diploma - undefined
Baylor School
Bachelor of Science - Criminal Justice
University of Chattanooga at Tennessee
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