Mica Wood
New Market
Summary
Dynamic Assistant Manager at Hot Topic with a proven track record in enhancing customer service and driving sales through effective visual merchandising. Skilled in team leadership and staff training, I excel in problem-solving and decision-making, ensuring optimal store performance and a motivated workforce. Committed to achieving results and fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Hot Topic
05.2018 - Current
- Assisted in managing daily store operations, ensuring optimal customer service and store performance.
- Executed visual merchandising strategies to enhance product presentation and drive sales.
- Supported inventory management processes, including stock replenishment and organization.
- Trained and guided new team members on company policies and procedures.
Education
Bachelor Of Applied Arts And Science - Psychology
Carson-Newman University
Jefferson City, TN05.2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Staff management
- Workload management
- Recruiting and interviewing
- Orientation and training
- Sales reporting
- Project management
Timeline
Assistant Manager
Hot Topic
05.2018 - Current
Bachelor Of Applied Arts And Science - Psychology
Carson-Newman University
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