Michael Benefield
Columbia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Facility Services Specialist
Maury Regional Medical Center
Columbia, TN
11.2023 - Current
- Conducted routine inspections of facility systems to identify maintenance needs and ensure operational efficiency.
- Coordinated repairs with external contractors to maintain compliance with safety standards and regulations.
- Trained new staff on safety protocols, maintenance procedures, and effective use of tools and equipment.
- Oversaw inventory management for maintenance supplies, ensuring timely availability of essential materials.
- Led emergency response efforts during facility incidents to minimize disruption and ensure safety compliance.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
Field Service Technician
Columbia Power and Water Systems
Columbia, TN
11.2021 - Current
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Maintained customer records and updated software applications as required.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Mentored and trained new employees on processes, flow and safety procedures.
Broadband Support Technician
Columbia Power and Water Systems
Columbia, TN
10.2018 - 11.2021
- Provided technical support to customers via phone, email and remote access applications.
- Installed, configured and maintained hardware and software components of computer systems.
- Diagnosed system errors and troubleshot technical issues for clients.
- Resolved network connectivity problems for customers utilizing various networking protocols.
- Configured user accounts, passwords, file permissions, email accounts., as needed for client use.
- Monitored performance of computer systems regularly to ensure they are running optimally.
- Tracked all open tickets in a ticketing system database with complete resolution details.
- Educated customers about available products and services that may enhance their computing experience.
Broadband Technician
Columbia Power and Water Systems
Columbia, TN
09.2016 - 10.2018
- Installed and configured customer modems and routers to ensure compatibility with the broadband service.
- Tested existing hardware for proper operation, identified any issues, and performed necessary repairs or replacements.
- Created network diagrams to document current network configurations.
- Performed preventative maintenance on equipment to ensure optimal performance.
- Ensured all installations were completed according to industry standards and regulations.
- Assisted with troubleshooting of wireless networks and connections.
- Repaired damaged lines or other infrastructure due to natural disasters or vandalism.
- Adhered to all OSHA and company-defined safety and workplace regulations.
- Laid out cabling plans and ran through buildings to desired locations.
Naval Aircrewman
United States Navy, USN
Kailua, HI
06.2007 - 10.2015
- Maintained aircraft logbooks and records, ensuring accuracy of flight data.
- Performed pre-flight inspections on assigned aircraft, checking for any signs of mechanical issues.
- Conducted periodic maintenance checks on aircraft systems, including engines and avionics equipment.
- Monitored radio communications between air traffic control and pilots during flights.
- Communicated with other crew members via intercom system to ensure efficient operations onboard aircrafts.
- Verified navigation charts for accuracy prior to takeoff, as well as en route throughout missions.
- Ensured that all safety protocols were followed while operating helicopters or fixed wing airplanes.
- Reviewed aerial photographs and radar information to better understand likelihood of terrorist activity, group size and location.
- Performed quality assurance checks on schedules prior to finalizing them for approval.
- Assisted in developing planning processes, procedures and standards related to schedule management activities throughout the organisation.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Analyzed data to evaluate effectiveness of current training program offerings.
Education
Some College (No Degree) -
United States Navy
High School Diploma -
Columbia Central High School
Columbia, TN05-2006
Skills
- Project Management
- Quality Assurance
- Technical Troubleshooting
- Customer Service
- Training and Development
- Teamwork and Coordination
- Problem-solving abilities
- Facility upkeep
Timeline
Facility Services Specialist
Maury Regional Medical Center
11.2023 - Current
Field Service Technician
Columbia Power and Water Systems
11.2021 - Current
Broadband Support Technician
Columbia Power and Water Systems
10.2018 - 11.2021
Broadband Technician
Columbia Power and Water Systems
09.2016 - 10.2018
Naval Aircrewman
United States Navy, USN
06.2007 - 10.2015
High School Diploma -
Columbia Central High School
Some College (No Degree) -
United States Navy