Michael Black
Nashville
Summary
Accomplished culinary professional prepared to bring extensive experience and results-driven approach to new role. History of optimizing operations and elevating customer service in fast-paced deli environments. Strong focus on team collaboration and achieving results while adapting to changing needs and maintaining high standards.
Overview
4
4
years of professional experience
Work History
DELI MANAGER
Sprouts
2025.08 - 2025.09
- Managed daily operations of deli department, ensuring product quality and freshness.
- Supervised deli staff on food safety and customer service procedures.
- Oversaw inventory management, including ordering and stock rotation processes.
- Enhanced engaging displays to promote deli products and encourage customer purchases.
- Trained employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Managed daily operations of the deli including staffing, scheduling, and merchandising.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
ASSISTANT DELI MANAGER
Sprouts
2024.08 - 2025.08
- Assisted in managing deli operations and ensuring product quality.
- Coordinated staff on food safety and sanitation procedures.
- Trained staff on efficient management and restocking processes.
- Provided excellent customer service to enhance shopping experience.
- Maintained cleanliness and organization of deli area daily.
- Collaborated with team members to prepare fresh products efficiently.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
DELI CLERK
Sprouts
2024.01 - 2024.12
- Prepared deli products for customer orders and displays.
- Recommended fresh items within product selection to customers.
- Maintained cleanliness and organization of the deli counter area.
- Assisted with restocking duties such as restocking supplies and portioning products.
- Provided customer service to ensure product freshness and satisfaction.
PET HOTEL LEAD
PET HOTEL LEAD
2021.06 - 2023.10
- Ensured pet care and customer service protocols were followed.
- Monitored pet behavior to ensure comfort and happiness during their stay.
- Communicated with pet owners to address concerns and provide updates on pets.
- Ensured cleanliness of facilities through regular inspections and maintenance checks.
- Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
- Provided support during emergency situations involving injured or sick animals.
- Processed payments from customers for boarding or other services provided by the hotel.
Education
High School Diploma -
Mojave
North Las Vegas, NV06.2014
Bachelors - Wildlife Conservation
Unity
Maine, NY2029-01
Skills
- Food safety
- Inventory management
- Staff training
- Customer service
- Visual merchandising
- Quality control
- Team leadership
- Supply restocking
- Operations management
- Performance coaching
- Problem solving
Timeline
DELI MANAGER
Sprouts
2025.08 - 2025.09
ASSISTANT DELI MANAGER
Sprouts
2024.08 - 2025.08
DELI CLERK
Sprouts
2024.01 - 2024.12
PET HOTEL LEAD
PET HOTEL LEAD
2021.06 - 2023.10
High School Diploma -
Mojave
Bachelors - Wildlife Conservation
Unity