Michael Cannon
La Follette
Summary
Dynamic Operations Manager with a proven track record at Hearthside Bank, excelling in team leadership and operational efficiency. Enhanced employee accountability and performance through targeted training and effective communication. Recognized for improving customer satisfaction by resolving issues promptly and maintaining high service quality. Skilled in problem-solving and decision-making.
Overview
30
30
years of professional experience
Work History
Operations Manager
Hearthside Bank
01.2005 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Branch Manager
First Volunteer Bank
07.1995 - 07.2004
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Education
Campbell County High School
La Follette, TN05-1979
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff training
Timeline
Operations Manager
Hearthside Bank
01.2005 - Current
Branch Manager
First Volunteer Bank
07.1995 - 07.2004
Campbell County High School
Similar Profiles
Ana MarineroAna Marinero
Quality ControlTechnician at Hearthside Foods SolutionsQuality ControlTechnician at Hearthside Foods Solutions
Emanuel EveganEmanuel Evegan
Forklift Operator at Hearthside Food SolutionsForklift Operator at Hearthside Food Solutions
Michael RidenerMichael Ridener
Mixer at Hearthside FoodsMixer at Hearthside Foods
Aaron AdkinsAaron Adkins
Security Officer at Oak Ridge National LaboratorySecurity Officer at Oak Ridge National Laboratory
Hope HowingtonHope Howington
Restaurant Manager at Wendy'sRestaurant Manager at Wendy's