Michael Cantrell
Milan
Summary
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Professional Financial Services
01.2009 - 06.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Responded to telephone inquiries and complaints following standard operating procedures
- Adhered to company policies and procedures while providing superior service
- Complied with corporate and regulatory policies regarding information confidentiality and privacy
- Conferred with customers by telephone or in-person to provide product or service information
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Education
Bachelor of Science - Business
University of Tennessee At Martin
Martin TN03.1983
Skills
- Payment Processing
- Follow-up Skills
- Order Processing
- Account Management
- Positive Attitude
- Telephone Etiquette
- Attention to Detail
- Product Knowledge
- Time Management
- Account updating
- Paperwork Processing
- Data Entry
- Documentation
- Professional telephone demeanor
Certification
- Notary Public
- State of Tennessee insurance license for credit, casualty, and vehicle physical damage
References
References available upon request
Timeline
Customer Service Representative
Professional Financial Services
01.2009 - 06.2024
Bachelor of Science - Business
University of Tennessee At Martin
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