Michael Culp
McEwen,TN
Summary
With a proven track record at Dreamliner Coaches, I excel in resolving customer complaints and leading teams to exceed business goals. My expertise in diagnostic testing and inventory oversight, combined with a positive attitude and team leadership, has significantly enhanced service quality and efficiency.
Thrives in fast-paced, customer-centric environment, adept at managing diverse teams and resolving complex issues. Developed strong leadership and communication skills, ensuring smooth operations and high customer satisfaction. Looking to transition into new field, leveraging these transferable skills for impactful contributions.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
14
14
years of professional experience
Work History
Service Manager
Celebrity Coaches
10.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
Service Manager
Dreamliner Coaches
07.2024 - 10.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
Lead Technician
Dreamliner Coaches
10.2022 - 07.2024
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects.
Technician
Thermo King
06.2021 - 10.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Technician
Diamond Coaches
02.2015 - 06.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
Technician
Gray Line Tours
07.2011 - 02.2015
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
Education
No Degree - Autobody And Collision
Nashville Auto Diesel College
Nashville, TN07-2011
Skills
- Positive attitude
- Diagnostic testing
- Inventory oversight
- Team leadership
Timeline
Service Manager
Celebrity Coaches
10.2024 - Current
Service Manager
Dreamliner Coaches
07.2024 - 10.2024
Lead Technician
Dreamliner Coaches
10.2022 - 07.2024
Technician
Thermo King
06.2021 - 10.2022
Technician
Diamond Coaches
02.2015 - 06.2021
Technician
Gray Line Tours
07.2011 - 02.2015
No Degree - Autobody And Collision
Nashville Auto Diesel College
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