MICHAEL FLAVIN
Knoxville
Summary
Hardworking and resourceful. Quick to pick up new skills and processes. I have a lot of exercise locating issues and resolving them
Overview
13
13
years of professional experience
Work History
Operator
Moxtek
03.2022 - 03.2025
- Worked in a clean room operating tool creating nano scale polarized glass wafers
- Keep the tools qualified for smooth operation
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Tested products for quality and troubleshot problems with equipment, devices, or products.
Fulfillment Associate
Amazon
01.2021 - 03.2021
- I worked primarily in the pack department that processed orders to be shipped out to customers
- Packing goods into boxes
- Weighing and labeling packaged goods, as well as reporting problems to supervisors
- Ensuring that containers are marked properly and labeled appropriately
- Operate a device that creates custom boxes for items that do not fit in the premade boxes
- Ensured the stations were clean and stocked
Customer Service Team Lead
ROI Solutions / Akademos
12.2017 - 01.2020
- Company Overview: ROI Solutions is a call center outsourcing company
- I primarily worked with the company Akademos, they are a online book store for collage students
- Answering Calls and email for student about their book orders
- These calls/email were normally about: Help Placing orders, Issues with financial aid, Checking on the status of order, Issues with item received
- Process Replacement order and return of faulty product or wrong order received
- Help other agents with escalations and dealing with unusual issues
- Trained new agents
- Worked with publishers and suppliers in regards to book orders, primarily to check on availability and order status
- ROI Solutions is a call center outsourcing company
- I primarily worked with the company Akademos, they are a online book store for collage students
Shift Manager
McDonald's
08.2014 - 12.2017
- I was the opening manager for the store
- Prepare the store to be opened by making sure it was clean, opening the cash registers, and making sure all the equipment worked
- Managed the placement of employees and ensured that they were able to complete their tasks
- Resolved any customer issues
- Handled the cash that was the store was taking in
- Helped out with other stations were I was needed
Stocker
Smiths
06.2012 - 07.2014
- I stocked product in the non-foods department
- Unload trucks
- Stock the shelfs with product
- Store excess product in the back room
Education
High School Diploma -
Los Alamos High School
Los Alamos, New Mexico05.2011
Skills
- Quality Control
- Following Procedure
- Excel
- Management
- Electronics and Robotics
Timeline
Operator
Moxtek
03.2022 - 03.2025
Fulfillment Associate
Amazon
01.2021 - 03.2021
Customer Service Team Lead
ROI Solutions / Akademos
12.2017 - 01.2020
Shift Manager
McDonald's
08.2014 - 12.2017
Stocker
Smiths
06.2012 - 07.2014
High School Diploma -
Los Alamos High School