Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL FLAVIN

Knoxville

Summary

Hardworking and resourceful. Quick to pick up new skills and processes. I have a lot of exercise locating issues and resolving them

Overview

13
13
years of professional experience

Work History

Operator

Moxtek
03.2022 - 03.2025
  • Worked in a clean room operating tool creating nano scale polarized glass wafers
  • Keep the tools qualified for smooth operation
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Tested products for quality and troubleshot problems with equipment, devices, or products.

Fulfillment Associate

Amazon
01.2021 - 03.2021
  • I worked primarily in the pack department that processed orders to be shipped out to customers
  • Packing goods into boxes
  • Weighing and labeling packaged goods, as well as reporting problems to supervisors
  • Ensuring that containers are marked properly and labeled appropriately
  • Operate a device that creates custom boxes for items that do not fit in the premade boxes
  • Ensured the stations were clean and stocked

Customer Service Team Lead

ROI Solutions / Akademos
12.2017 - 01.2020
  • Company Overview: ROI Solutions is a call center outsourcing company
  • I primarily worked with the company Akademos, they are a online book store for collage students
  • Answering Calls and email for student about their book orders
  • These calls/email were normally about: Help Placing orders, Issues with financial aid, Checking on the status of order, Issues with item received
  • Process Replacement order and return of faulty product or wrong order received
  • Help other agents with escalations and dealing with unusual issues
  • Trained new agents
  • Worked with publishers and suppliers in regards to book orders, primarily to check on availability and order status
  • ROI Solutions is a call center outsourcing company
  • I primarily worked with the company Akademos, they are a online book store for collage students

Shift Manager

McDonald's
08.2014 - 12.2017
  • I was the opening manager for the store
  • Prepare the store to be opened by making sure it was clean, opening the cash registers, and making sure all the equipment worked
  • Managed the placement of employees and ensured that they were able to complete their tasks
  • Resolved any customer issues
  • Handled the cash that was the store was taking in
  • Helped out with other stations were I was needed

Stocker

Smiths
06.2012 - 07.2014
  • I stocked product in the non-foods department
  • Unload trucks
  • Stock the shelfs with product
  • Store excess product in the back room

Education

High School Diploma -

Los Alamos High School
Los Alamos, New Mexico
05.2011

Skills

  • Quality Control
  • Following Procedure
  • Excel
  • Management
  • Electronics and Robotics

Timeline

Operator

Moxtek
03.2022 - 03.2025

Fulfillment Associate

Amazon
01.2021 - 03.2021

Customer Service Team Lead

ROI Solutions / Akademos
12.2017 - 01.2020

Shift Manager

McDonald's
08.2014 - 12.2017

Stocker

Smiths
06.2012 - 07.2014

High School Diploma -

Los Alamos High School

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MICHAEL FLAVIN