Michael Gallo
Knoxville
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
13
13
years of professional experience
Work History
Team Lead
Edamerica
08.2021 - Current
- Take calls for the Financial Aid, Bursars, Registrars, and/or Admissions offices for several colleges and universities across the country.
- Be knowledgeable of the process to apply for, gain, and maintain financial aid from both federal, state, and the institute itself.
- Understand and explain said processes to student's and their families.
- Follow federal and school regulations in regards to FERPA and when it begins.
- Assist supervisor to assist team of agents.
- Identify areas of improvement for individual agents and create a plan to help them improve.
- Assist in other projects or tasks as needed by the supervisor or department Assistant VP.
- Hand selected for an exclusive team for our Embry-Riddle Worldwide contract.
Shift Leader
Papa Johns Pizza
05.2017 - 08.2021
- Manage the store in the absence of the General Manager
- Make pizzas, interact with customers, and ensure other employees are executing their duties
- Was made a manager only 2 months after being employed
Student Teacher
Smyrna High School
03.2017 - 05.2017
- Create and execute lesson plans for classes of 25-30 students
- Create various forms of assessment to determine student’s level of mastery of the subject
- Maintain discipline in the classroom
- Work with the supervising professor and teacher determine strength and weaknesses in order to improve.
Student Teacher
Oakland Middle School
01.2017 - 03.2017
- Create lesson plans for classes of 25-30 students
- Assist the supervising teacher in the execution of his lessons plans
- Attend PLC meetings to coordinate lessons for the entire 7th grade
- Assist in the planning and execution of 7th grade Renaissance Fair
Crew Chief
Domion’s Pizza
08.2012 - 01.2017
- Make pizzas, interact with customers, and manage other insiders
- Train all new pizza makers and CSRs in the proper execution of their duties
- Personally trained several managers and 2 assistant managers
Education
Bachelor of Arts - History With Teaching Licensure
Middle Tennessee State University
Murfreesboro, TN05-2017
Skills
- Customer service
- Curious and eager to learn
- Knowledgeable of federal financial aid process and types of aid
- Knowledgeable of Massachusets and Georgia state aid, just recently began to learn about Tennessee state aid as well
- Familiar with several systems used by schools for their various offices such as: Banner, Colleague, People Soft, Sales Force, Campus Logic, and Transact
- Comfortable in a fast paced work environment
- Comprehend new concepts quickly
- Clear verbal and written communication
Timeline
Team Lead
Edamerica
08.2021 - Current
Shift Leader
Papa Johns Pizza
05.2017 - 08.2021
Student Teacher
Smyrna High School
03.2017 - 05.2017
Student Teacher
Oakland Middle School
01.2017 - 03.2017
Crew Chief
Domion’s Pizza
08.2012 - 01.2017
Bachelor of Arts - History With Teaching Licensure
Middle Tennessee State University
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