Summary
Overview
Work History
Education
Skills
Timeline
Generic
Michael Gray

Michael Gray

Spring Hill,TN

Summary

Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.

Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.

Results-driven professional with significant expertise in client management and contract negotiation. Possesses track record of securing favorable agreements and streamlining processes. Known for fostering team collaboration and maintaining flexibility to meet evolving demands.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

16
16
years of professional experience

Work History

Agent Relations Specialist II

Openly Insurance, LLC
05.2022 - 02.2025
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.

Licensed Sales Producer, Property & Casualty Insurance

Allstate Insurance
06.2017 - 05.2022
  • Placing calls to potential customers for personal insurance lines
  • Marketing to Real Estate brokers, Mortgage brokers and Lenders for referral business
  • Field underwriting policy applications to ensure approval of P&C insurance binders
  • Customer service and endorsement work while 'on the fly' underwriting based on risk management provided guidelines
  • Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
  • Developed new business opportunities through networking events, community involvement, and referrals.
  • Exceeded corporate quotas for monthly policy sales.
  • Achieved sales targets consistently by identifying customer needs and offering suitable products and services.
  • Built long-term relationships with clients through consistent communication, trust-building, and professionalism.

Warehouse/Safety Manager

Texarkana Materials
09.2014 - 08.2016
  • Oversee loading and delivery of commercial building materials
  • Contacted customers daily to acquire product lists
  • Placed calls to potential customers and contractors to gain new clients
  • Also, met on jobsites to verify their specific needs to ensure proper order placement
  • Conducted weekly safety meetings to ensure OSHA requirements were met
  • Also, conducted routine inspections of the warehouse, warehouse/delivery vehicles, and random delivery sites to ensure proper safety and professionalism was practiced

Sales Professional/Pro Shop

Golf USA
09.2011 - 02.2013
  • Opening and closing of store
  • Greeting customers and establishing conversation to evaluate their individual needs
  • Guide customers through the custom fitment process of golf club measurements
  • Giving advice on game improvement and equipment upgrade options
  • I staffed with Mizuno Golf upon becoming one of the top salesmen in the country, which allowed me to play in tournaments and show new and upcoming equipment to golf enthusiasts

Sales Associate

Academy Sports and Outdoors
09.2010 - 05.2011
  • Provided outstanding customer service at all times
  • Maintained proper stock levels to ensure customers had the items they wanted, when they wanted it
  • Ensured the department was 'Grand Opening Ready' each night upon closing
  • Attended schooling for archery and became one of the top Archery specialist in our city

Correctional Officer IV

Federal Bureau of Prisons
10.2008 - 05.2010
  • Maintained highest level of safety and security while managing inmate’s behavior
  • Conducted hourly security rounds to ensure inmate’s safety and accountability
  • Trained for one month at the Federal Law Enforcement Training Center alongside FBI, I.C.E., and Secret Service agents to properly learn the aspects of being a Federal Law Enforcement Officer
  • Won a service award for responding to an emergency situation and resolving with no further incident and minimal damage
  • Member of the First Emergency Response Team and Security Threat Group (additional training required for both)

Education

High school diploma - General Requirement Studies

Sylvan Hills High School
Sherwood, AR
05.1997

Skills

  • Management
  • Team leadership
  • Sales
  • Communication
  • Psychology
  • Management communication
  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Clear communication
  • Critical thinking

Timeline

Agent Relations Specialist II

Openly Insurance, LLC
05.2022 - 02.2025

Licensed Sales Producer, Property & Casualty Insurance

Allstate Insurance
06.2017 - 05.2022

Warehouse/Safety Manager

Texarkana Materials
09.2014 - 08.2016

Sales Professional/Pro Shop

Golf USA
09.2011 - 02.2013

Sales Associate

Academy Sports and Outdoors
09.2010 - 05.2011

Correctional Officer IV

Federal Bureau of Prisons
10.2008 - 05.2010

High school diploma - General Requirement Studies

Sylvan Hills High School
Michael Gray