Michael Harper
Kingston,TN
Summary
Results-driven IT Professional with extensive experience in diagnosing and resolving technical issues. Expertise in network configuration and system performance optimization. Proven ability to deliver exceptional customer service and technical support, enhancing client satisfaction and fostering long-term relationships. Committed to continuous improvement and staying abreast of industry trends for innovative solutions.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Garage Door Technician
Anytime Garage Door
- Enhanced garage door functionality through installation and repair of systems.
- Conducted routine maintenance to maximize performance of garage doors and openers.
- Delivered outstanding customer service by addressing inquiries and offering repair solutions.
- Ensured safety compliance on job sites to minimize accident risks.
- Recommended future maintenance plans based on customer needs and system performance.
Automotive Technician
Free Service Tire Company
- Diagnosed vehicle issues by utilizing advanced diagnostic tools and techniques.
- Performed brake inspections and repairs, ensuring optimal vehicle safety and performance.
- Serviced braking systems, enhancing stopping power and responsiveness for drivers.
- Replaced worn belts, preventing engine damage and ensuring reliable vehicle operation.
- Changed oil and air filters, promoting engine longevity and efficiency.
- Inspected and replaced pulleys, contributing to the overall functionality of the drive system.
- Conducted preventative maintenance, identifying potential issues before they impacted vehicle performance.
Tire and Lube Technician
Lenoir City
- Performed essential vehicle maintenance, enhancing reliability and customer satisfaction.
- Executed tire installations and rotations, ensuring optimal performance and safety for clients.
- Conducted routine oil changes, contributing to prolonged engine life and efficiency for vehicles.
- Replaced spark plugs to improve engine performance and fuel efficiency for various makes and models.
- Installed wipers and batteries, ensuring all vehicles met safety and operational standards.
- Maintained organized workspace and adhered to safety protocols, promoting a productive work environment.
- Assisted in diagnosing vehicle issues, providing clients with informed recommendations for repairs.
Retail Parts Sales
AutoZone
03.2021 - 12.2022
- Enhanced team productivity by collaborating effectively with diverse team members.
- Streamlined daily operations, ensuring efficiency and high productivity within the team.
- Prioritized tasks to consistently meet deadlines and exceed expectations.
- Demonstrated strong attention to detail while completing assignments accurately.
- Maintained organization and a strong work ethic in all responsibilities.
Education
GED -
GED
Online08.2025
Skills
- Electrical experience
- Time management
- Manufacturing
- Computer operation
- Technical Proficiency
- Organizational skills
- Customer service
- Mechanical Knowledge
- Microsoft Office
- Databases
- Equipment repair
- Active Directory management
- Communication skills
- IT
- Sales - Sales experience (1-2 years)
- Mechanic Experience
- Customer communication
- Precision measuring instruments
- Assembly
- Computer skills
- Microsoft Outlook
- Mechanical troubleshooting
- Electrical wiring
- Risk assessment
- Network security
- Hardware and software installation
- Technical support
- System upgrades
Certification
- CompTIA Security+
- Present
- I will have this come march, currently going through school for this.
- Life & Health Insurance License
Timeline
Retail Parts Sales
AutoZone
03.2021 - 12.2022
Tire and Lube Technician
Lenoir City
Garage Door Technician
Anytime Garage Door
Automotive Technician
Free Service Tire Company
GED -
GED