MICHAEL IHEMA
Knoxville
Summary
Retail Assistant Store Manager with 17+ years of working directly for a store manager, marketing manager and a fortune 500 company (Walmart Inc.), Impeccable written and verbal communication skills and excellent interpersonal skills
Overview
35
35
years of professional experience
Work History
Teller
ORNLFCU-Middlebrook Pike
10.2021 - 06.2022
- Balanced cash drawer daily
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Front Desk Agent
Concord Hospitality Enterprises Company
07.2021 - 03.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored staff performance and provided feedback and guidance.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Front End Associate
Atrium Hospitality
04.2019 - 02.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Drafter/Design
Innovation design
02.2019
- Detailed technical drawings, Plans for Machinery, Building, infrastructure, section and more
- Draw architectural and structural features of buildings and other structures
- Design are used in the construction or remodeling of homes, commercial buildings
- Specialize in a residential or commercial or building materials used, such as Reinforced concrete, Masonry, Steel or Timber.
Assistant Store Manager
Walmart Supercenter
08.2001 - 11.2018
- Listened to customer needs and preferences to provide accurate advice
- Administered all point of sale opening and closing procedures
- Solicited referrals from satisfied clients
- Completed purchases with cash, credit and debit payment methods
- Placed special orders and called other stores to find desired items
- Provided expert product and service information
- Met incoming customers and provided immediate assistance
- Retrieved alternate items and sizes on request
- Computed sales prices, total purchases and processed payments
- Created attractive displays
- Replenished floor stock and processed shipments to ensure product availability for customers
- Described merchandise and explain operation of merchandise to customers
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Worked flexible schedule to accommodate changing customer levels
- Operated a cash register to process cash, check and credit card transactions
- Increased purchase totals by recommending additional items
- Facilitated monthly and quarterly physical inventory counts
- Explained information about the quality, value and style of products to Influence customer buying decisions
- Guided customers in choosing items that reflected personal style and shape
- Maintained up-to-date knowledge of customer buying habits
- Reviewed purchases for fraudulent activities
- Trained all new sales employees on effective techniques
- Developed and executed sales promotions
- Recommended merchandise based on customer needs.
Sales Associate
Trans global oil & gas
08.1999 - 07.2001
- Completed purchases with cash, credit and debit payment methods
- Placed special orders and called other stores to find desired items
- Provided expert product and service information
- Met incoming customers and provided immediate assistance
- Computed sales prices, total purchases and processed payments
- Created attractive displays
- Replenished floor stock and processed shipments to ensure product availability for customers.
Accounting Clerk
CMC Motors
06.1989 - 07.1999
- Performed diverse data entry of relevant information such as customer sales and company expenses
- Communicated with vendors and clients to facilitate timely payments
- Generated detailed reports outlining financial metrics for use by upper management in key decision making
- Updated accounting ledger and journals with updated transaction information
- Supported the clerical and administrative needs of senior department staff
- Looked into and corrected system and account variances
- Balanced reports and batch summaries to submit for approval
- Reviewed GL entries for accuracy and to determine completeness.
Vault Custodian
ORNLFCU-Middlebrook Pike
06.2022 - Current
- Streamlined inventory management with detailed documentation and efficient organization.
- Reduced discrepancies in storage records through meticulous tracking and periodic audits.
- Improved vault security by implementing new protocols and procedures.
- Contributed to overall branch success through cross-functional collaboration on various initiatives, such as marketing campaigns or process improvements.
- Demonstrated exceptional attention to detail while handling sensitive client information and valuable assets, ensuring the highest level of security and confidentiality.
- Enhanced customer satisfaction by providing prompt, professional service during transactions.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Maintained strict confidentiality of bank records and client information.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
Education
Bachelor of Arts, Architecture -
The University of Tennessee - Knoxville
Knoxville, TN05.2007
Skills
- Drafting/Design for Innovation Design
- Customer service and Relations
- Cost efficiency and streamlining
- Details oriented and organized
- Representing company in meetings
- Training and delegating
- Able to work under pressure and meet deadlines
Timeline
Vault Custodian
ORNLFCU-Middlebrook Pike
06.2022 - Current
Teller
ORNLFCU-Middlebrook Pike
10.2021 - 06.2022
Front Desk Agent
Concord Hospitality Enterprises Company
07.2021 - 03.2022
Front End Associate
Atrium Hospitality
04.2019 - 02.2021
Drafter/Design
Innovation design
02.2019
Assistant Store Manager
Walmart Supercenter
08.2001 - 11.2018
Sales Associate
Trans global oil & gas
08.1999 - 07.2001
Accounting Clerk
CMC Motors
06.1989 - 07.1999
Bachelor of Arts, Architecture -
The University of Tennessee - Knoxville
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