MICHAEL IHEMA
ORNLFCU-Middlebrook Pike
Knoxville
35
years of professional experience
Retail Assistant Store Manager with 17+ years of working directly for a store manager, marketing manager and a fortune 500 company (Walmart Inc.), Impeccable written and verbal communication skills and excellent interpersonal skills
Work History
Teller
8 Months- Balanced cash drawer daily
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Front Desk Agent
8 Months- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored staff performance and provided feedback and guidance.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Front End Associate
1 Year 10 Months- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Drafter/Design
- Detailed technical drawings, Plans for Machinery, Building, infrastructure, section and more
- Draw architectural and structural features of buildings and other structures
- Design are used in the construction or remodeling of homes, commercial buildings
- Specialize in a residential or commercial or building materials used, such as Reinforced concrete, Masonry, Steel or Timber.
Assistant Store Manager
17 Years 3 Months- Listened to customer needs and preferences to provide accurate advice
- Administered all point of sale opening and closing procedures
- Solicited referrals from satisfied clients
- Completed purchases with cash, credit and debit payment methods
- Placed special orders and called other stores to find desired items
- Provided expert product and service information
- Met incoming customers and provided immediate assistance
- Retrieved alternate items and sizes on request
- Computed sales prices, total purchases and processed payments
- Created attractive displays
- Replenished floor stock and processed shipments to ensure product availability for customers
- Described merchandise and explain operation of merchandise to customers
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Worked flexible schedule to accommodate changing customer levels
- Operated a cash register to process cash, check and credit card transactions
- Increased purchase totals by recommending additional items
- Facilitated monthly and quarterly physical inventory counts
- Explained information about the quality, value and style of products to Influence customer buying decisions
- Guided customers in choosing items that reflected personal style and shape
- Maintained up-to-date knowledge of customer buying habits
- Reviewed purchases for fraudulent activities
- Trained all new sales employees on effective techniques
- Developed and executed sales promotions
- Recommended merchandise based on customer needs.
Sales Associate
1 Year 11 Months- Completed purchases with cash, credit and debit payment methods
- Placed special orders and called other stores to find desired items
- Provided expert product and service information
- Met incoming customers and provided immediate assistance
- Computed sales prices, total purchases and processed payments
- Created attractive displays
- Replenished floor stock and processed shipments to ensure product availability for customers.
Accounting Clerk
10 Years 1 Month- Performed diverse data entry of relevant information such as customer sales and company expenses
- Communicated with vendors and clients to facilitate timely payments
- Generated detailed reports outlining financial metrics for use by upper management in key decision making
- Updated accounting ledger and journals with updated transaction information
- Supported the clerical and administrative needs of senior department staff
- Looked into and corrected system and account variances
- Balanced reports and batch summaries to submit for approval
- Reviewed GL entries for accuracy and to determine completeness.
Vault Custodian
4 Years 3 Months- Streamlined inventory management with detailed documentation and efficient organization.
- Reduced discrepancies in storage records through meticulous tracking and periodic audits.
- Improved vault security by implementing new protocols and procedures.
- Contributed to overall branch success through cross-functional collaboration on various initiatives, such as marketing campaigns or process improvements.
- Demonstrated exceptional attention to detail while handling sensitive client information and valuable assets, ensuring the highest level of security and confidentiality.
- Enhanced customer satisfaction by providing prompt, professional service during transactions.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Maintained strict confidentiality of bank records and client information.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
Education
Bachelor of Arts, Architecture
- GPA: 3.5/4.0
- Member of All Saints Catholic Church ministry of liturgy
- Ability to communicate with people of different background, ages, cultures, and professional levels
- Ability to work well either independently, in group or as a leader of a team
- Flexible and eager to learn new skills and expand knowledge to overcome deficiencies
Skills
Drafting/Design for Innovation Design
Customer service and Relations
Cost efficiency and streamlining
Details oriented and organized
Representing company in meetings
Training and delegating
Able to work under pressure and meet deadlines
Timeline
Vault Custodian
ORNLFCU-Middlebrook Pike
06.2022 - CurrentRead More
Teller
ORNLFCU-Middlebrook Pike
10.2021 - 06.2022Read More
Front Desk Agent
Concord Hospitality Enterprises Company
07.2021 - 03.2022Read More
Front End Associate
Atrium Hospitality
04.2019 - 02.2021Read More
Drafter/Design
Innovation design
02.2019 Read More
Assistant Store Manager
Walmart Supercenter
08.2001 - 11.2018Read More
Sales Associate
Trans global oil & gas
08.1999 - 07.2001Read More
Accounting Clerk
CMC Motors
06.1989 - 07.1999Read More
The University of Tennessee - Knoxville
Bachelor of Arts, Architecture
Read More