Michael Jones
Old Hickory
Summary
Experienced general manager with 25 years of success in increasing sales and leading high-performing teams. Skilled in recruitment, training, and financial management, resulting in significant revenue growth and exceptional customer service. Dedicated to implementing innovative strategies and driving teams towards outstanding business success.
Overview
26
26
years of professional experience
Work History
General Manager
Athleta- Gap
01.2025 - Current
- Implemented company standards to foster a cohesive culture.
- Directed staff of 25-30 associates and 4 full-time managers.
- Streamlined processes through effective training implementation.
- Fostered strategic partnerships with company leaders.
- Organized shop events to enhance business visibility.
- Led team to increase sales volume and foster a sales-oriented culture.
General Manager
west elm
01.2016 - 11.2024
- Cultivated a high-performing team through strategic hiring and promotion
- Enhanced customer service standards through targeted training and fostering accountability
- Optimized store performance using data-driven insights, implementing allocation reports, and refining payroll management practices.
- Cultivated high-performing team through strategic hiring, mentorship, and promotion of top talent across stores and brands.
- Enhanced accountability through targeted training initiatives.
- Spearheaded strategic initiatives resulting in $3.5M revenue growth, while cultivating a high-performing team through targeted hiring and development.
- Fostered a culture of accountability and excellence in customer service.
- Led cross-brand talent development initiatives to identify and nurture top performers.
Financial Center Manager
Bank of America
09.2014 - 01.2016
- Recruited and mentored sales talent, fostering high-performance
- Developed innovative approaches for mortgage growth
- Drove asset growth, propelling branch to top 3
General Manager
Gap Inc.
11.1999 - 09.2014
- Led multi-brand retail operations across states, garnering $10M+ annual sales
- Fostered a culture of continuous improvement through innovative training plans
- Uplifted employee engagement with a regionally adopted recognition program
- Excelled in district credit card program, leading in regional performance thrice
- Established store as a visual merchandising model for training
Education
High School - undefined
Alexander Central High School
Taylorsville, NCundefined
Lenoir Rhyne College
Hickory, NCSkills
- Leadership
- Training
- Development
- Customer Service
- Team Management
- Sales
- Financial Management
- Recruitment
- Visual Merchandising
- Employee Engagement
- Self Starter
- Leadership and team building
- Operations management
- Goal setting
- Employee scheduling
Timeline
General Manager
Athleta- Gap
01.2025 - Current
General Manager
west elm
01.2016 - 11.2024
Financial Center Manager
Bank of America
09.2014 - 01.2016
General Manager
Gap Inc.
11.1999 - 09.2014
High School - undefined
Alexander Central High School
undefined
Lenoir Rhyne College
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