Brandon Baker
Kingsport
Summary
Construction executive with 15+ years of progressive leadership experience in high-volume residential construction, currently serving as Director of Construction overseeing both construction and warranty operations. Proven ability to manage large-scale production environments (500+ homes annually), improve customer satisfaction metrics, and lead cross-functional teams. Demonstrated expertise in operational leadership, cost control, process improvement, and organizational development.
Overview
16
16
years of professional experience
Work History
Director of Construction
D.R. Horton
10.2025 - Current
- Lead all construction and warranty operations across the division, overseeing production of ~500 homes annually
- Directly manage a team of 14 Superintendents, 3 Area Construction Managers, 1 Scheduler, 1 Customer Care Coordinator, and 4 Warranty Technicians
- Drive strategic alignment between construction, warranty, and customer care to improve operational efficiency and homeowner experience
- Improved division-wide customer satisfaction scores from 4.4 to 4.7 (out of 5) over a four-year period through process and accountability initiatives
- Oversee budgeting, cost control, contract approvals, and vendor performance to maintain profitability targets
- Establish and enforce policies related to safety, quality control, and production standards
Construction Manager
D.R. Horton
10.2023 - 10.2025
- Managed construction operations across multiple communities delivering ~500 homes annually
- Supervised Area Construction Managers and field teams to maintain production schedules and quality benchmarks
- Controlled departmental budgets and reduced cost overruns through schedule optimization and field execution improvements
- Led safety compliance initiatives in accordance with OSHA and state regulations
- Evaluated subcontractor performance and implemented corrective actions to improve cycle time and build quality
Area Construction Manager
D.R. Horton
02.2022 - 10.2023
- Oversaw construction operations across multiple communities producing ~250 homes annually
- Supervised superintendents and project managers, ensuring adherence to schedules, budgets, and quality standards
- Managed profitability through purchase order review, cost control, and field oversight
- Conducted site audits to enforce safety, quality, and company policies
- Resolved escalated subcontractor and customer issues, improving operational consistency and customer satisfaction
Superintendent
D.R. Horton
09.2020 - 02.2022
- Managed end-to-end construction of residential homes within assigned community
- Achieved best customer service in the division (2021)
- Led community to become the only nationally ranked community in the division for move-readiness based on customer satisfaction scores
- Coordinated subcontractors, inspections, and schedules to meet aggressive production timelines
- Maintained high standards for quality, safety, and customer communication
Satellite Technician
MasTec Advanced Technologies
10.2010 - 09.2020
- Installed and serviced satellite systems while meeting productivity and quality benchmarks
- Delivered consistent customer service in a high-volume, field-based role
- Managed daily routing, scheduling, and on-site troubleshooting independently
Skills
- Operations Management
- Leadership & Organizational Development
- Budgeting
- Cost Control
- Financial Oversight
- Process Improvement
- Performance Optimization
- Customer Experience
- Satisfaction Strategy
- Vendor Management
- Subcontractor Management
- Production Scheduling
- Cycle Time Management
- OSHA Compliance
- Jobsite Safety
- TDEC Level 1 - CERT 150039
- TDEC Level 2 - CERT 150039-D2
Professional Highlights
- Managed construction operations scaling from 250 to 500 homes annually
- Improved customer satisfaction scores from 4.4 to 4.7 (out of 5)
- Led cross-functional team of 20+ personnel across construction and warranty
- Recognized for top customer service performance and national-level community ranking
- Progressive leadership growth from field operations to executive-level management
Timeline
Director of Construction
D.R. Horton
10.2025 - Current
Construction Manager
D.R. Horton
10.2023 - 10.2025
Area Construction Manager
D.R. Horton
02.2022 - 10.2023
Superintendent
D.R. Horton
09.2020 - 02.2022
Satellite Technician
MasTec Advanced Technologies
10.2010 - 09.2020