Michael Malone
Gallatin
Summary
Highly experienced in Collections and Sales known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
13
13
years of professional experience
Work History
Inside Sales - Digital Team
WEX Inc.
06.2012 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Contacted customers who had completed the on-line applications to obtain additional information so that the application could be approved.
- Followed through with the customer through the application process until the application was either declined or approved.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Collections Representative
WEX Inc.
08.2010 - 06.2012
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Quantified debtor balances to avoid late payments and bad credit.
- During Covid back in 2020 I was moved from Sales to assist in Accounts Receivable. I was one of the top collectors that was moved over from sales during this period.
Education
Business
East TN State University
Johnson City TN High School Diploma -
Sullivan Central High School
Blountville, TN06.1979
Skills
- Superior Organizational Skills
- Google Chrome
- Sales and Marketing
- Reminder Calls
- Data Entry
- Payment Processing
- Phone and Email Etiquette
- Sales and Negotiation
- Cash Register Operations
- Credit and Debt Card Processing
- Social Media Platforms
- Warm Calling
- Verbal and Written Communication
- Overcoming Objections
- Customer Relationship Management
- Consultative Sales Strategies
- Time Management
- Documentation
- Exceptional Customer Service
- Daily Workflows
Timeline
Inside Sales - Digital Team
WEX Inc.
06.2012 - Current
Collections Representative
WEX Inc.
08.2010 - 06.2012
Business
East TN State University
High School Diploma -
Sullivan Central High School
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